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How to contact us?

Our Support Centre can answer all of your P&O Ferries questions, just type your query into the box for the information you need, or find out how to contact us. Read more...

I need a booking confirmation

A booking confirmation should have been sent to the email address you provided, if you have not received this you can access the details in your online account. Read more...

How far in advance can I book?

How far in advance you book your trip depends on the route you are travelling and how far in advance you are trying to actually book. Read more...

What time is your contact centre open?

If you need to call the P&O Ferries Contact Team at any time then you'll find our opening times here. Read more...

I forgot my password

Forgotten your P&O Ferries password? Resetting it is easy when you follow these simple steps via our website and you’ll be back into your account in no time. Read more...

How can I add Club Lounge?

When booking online, Club Lounge can be added on the Extras page, after the sailing selection page. The Club Lounge is only available on our Dover - Calais and Cairnryan - Larne routes. Read more...

I don’t know my vehicle registration – how can I book online?

Don't worry if you don't know your vehicle registration when you book your trip, just enter TBA in box and submit it through your account at a later date. Read more...

Why am I unable to process my booking online?

We are sorry you are unable to process your booking, there are a few things that you can check which may be able to fix this for you, or you can contact us. Read more...

What can I bring with me?

When you travel with P&O Ferries there are no baggage restrictions, however, there are a few items you cannot carry when you sail with us for security reasons. Read more...

Day Trip Tickets Explained

If you're thinking of booking a Day Trip ticket with us then here are a few things you need to know about this ticket type. Read more...

Can I use Tesco Clubcard vouchers?

You can exchange your Clubcard vouchers for Clubcard tokens and use them for ferry travel by car on our Cairnryan to Larne and Dover to Calais routes.  Read more...

I'm still having problems resetting my password

If you are having problems resetting your P&O Ferries account password there are steps you can take via our website to resolve this and access your details. Read more...

My email address is not recognised

If you are trying to book and P&O Ferries trip and your email address is not recognised, try following these steps which will hopefully rectify this issue. Read more...

What's the difference between an eVoucher and a promotion code?

There are two main types of offer codes that we use; a promotion code OR an eVoucher code. Both get applied to your booking differently. Read more...

What is my vehicle classed as?

You can find this out by checking your V5 Vehicle Registration Document (Log Book) or by checking your vehicles insurance policy. Our team can also advise, Read more...

Can unaccompanied Children travel on board your ferries?

Children travelling abroad without their Parent or Legal Guardian but with another adult must have a letter of consent; otherwise, permission to travel may be refused. Read more...

Why have I received an error confirmation for the booking I’ve tried to make online?

I've recently made a booking online at P&O Ferries and I received an error confirmation. Can you tell me why I have received this error confirmation, please? Do I need to call you? Read more...

Why won’t my payment go through online?

If you are experiencing online payment issues when booking your P&O Ferries trip, please check these details which will allow us to process it successfully. Read more...

Why can’t I see my Unitholder prices online?

If you are a unitholder and cannot see unitholder prices online this could be due to the cost of our Saver and Standard Flexi fares on that particular sailing. Read more...

My bank account has been charged but I have received a booking error email, why?

If you've made your booking but received an error email then it's likely that your booking has not gone through. Please call us and we'll assist you. Read more...

Can I turn up at the port and buy a ticket on the day?

You will be able to buy a ticket at the port on the day for your desired P&O Ferries sailing providing that there is availability on board. Read more...

Can you please send me a VAT invoice?

Please be assured that there is no VAT on travel unless you are tarvelling for commercial purposes and have paid the appropriate commercial rate.  Read more...

Why is the price higher then when I checked previously?

We operate fluid, demand-led pricing and as such, the lowest fares are made available to those customers booking furthest in advance and at times when demand is traditionally low. Read more...