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How to contact us?

Our Support Centre can answer all of your P&O Ferries questions, just type your query into the box for the information you need, or find out how to contact us. Read more...

I need a booking confirmation

A booking confirmation should have been sent to the email address you provided, if you have not received this you can access the details in your online account. Read more...

Why am I unable to process my booking online?

We are sorry you are unable to process your booking, there are a few things that you can check which may be able to fix this for you, or you can contact us. Read more...

I'm still having problems resetting my password

If you are having problems resetting your P&O Ferries account password there are steps you can take via our website to resolve this and access your details. Read more...

My email address is not recognised

If you are trying to book and P&O Ferries trip and your email address is not recognised, try following these steps which will hopefully rectify this issue. Read more...

What can I bring with me?

When you travel with P&O Ferries there are no baggage restrictions, however, there are a few items you cannot carry when you sail with us for security reasons. Read more...

Why won’t my payment go through online?

If you are experiencing online payment issues when booking your P&O Ferries trip, please check these details which will allow us to process it successfully. Read more...

Can I turn up at the port and buy a ticket on the day?

You will be able to buy a ticket at the port on the day for your desired P&O Ferries sailing providing that there is availability on board. Read more...

Why can’t I see my Unitholder prices online?

If you are a unitholder and cannot see unitholder prices online this could be due to the cost of our Saver and Standard Flexi fares on that particular sailing. Read more...

Can you please send me a VAT invoice?

Please be assured that there is no VAT on travel unless you are tarvelling for commercial purposes and have paid the appropriate commercial rate.  Read more...

What is my vehicle classed as?

You can find this out by checking your V5 Vehicle Registration Document (Log Book) or by checking your vehicles insurance policy. Our team can also advise, Read more...

Why have I received an error confirmation for the booking I’ve tried to make online?

I've recently made a booking online at P&O Ferries and I received an error confirmation. Can you tell me why I have received this error confirmation, please? Do I need to call you? Read more...

Why is the price higher then when I checked previously?

We operate fluid, demand led pricing and as such, the lowest fares are made available to those customers booking furthest in advance and at times when Read more...

My bank account shows I have been charged but I have received an error confirmation, can you please help me?

We apologise for any inconvenience but unfortunately if you've received this type of error confirmation your booking is not guaranteed as something Read more...