Booking

How can I amend my booking?

If you need to make changes to your P&O Ferries booking you can do through your account. Simply log in and choose the journey you would like to amend. Read more...

Can I change the registration on my booking?

You can easily amend the vehicle registration number on your P&O Ferries booking through your online account by following a few simple steps. Read more...

Will I get a refund if I cancel my booking?

Whether you can claim for a refund if you cancel your P&O Ferries booking depends on your ticket type, here we explain which tickets are eligible for a refund. Read more...

How do I amend my booking?

Simply log in to 'My Account' and select 'Show Journey Details' in the 'My Journeys' section. Find the journey you wish to amend Read more...

Where can I find my promo code?

You can find your P&O Ferries promo code on the relevant offers page for your route, or in your email if you have been sent details of the promotion directly. Read more...

Can I book over the phone?

Yes, our Contact Centre are open 7 days per week from 07.30 until 21.00hrs/22:00hrs peak season. Read more...

Can I use Tesco Clubcard vouchers?

You can exchange your Clubcard vouchers for Clubcard tokens and use them for ferry travel by car on our Cairnryan to Larne and Dover to Calais routes.  Read more...

I forgot my password

Forgotten your P&O Ferries password? Resetting it is easy when you follow these simple steps via our website and you’ll be back into your account in no time. Read more...

How can I add Club Lounge?

When booking online, Club Lounge can be added on the Extras page, after the sailing selection page. The Club Lounge is only available on our Dover - Calais and Cairnryan - Larne routes. Read more...

Do you have a mobile app I can download?

To give you complete control when dealing with your ferry bookings, P&O Ferries has created a brand new app that you can download today! Read more...

I don’t know my vehicle registration – how can I book online?

Don't worry if you don't know your vehicle registration when you book your trip, just enter TBA in box and submit it through your account at a later date. Read more...

What's the difference between an eVoucher and a promotion code?

There are two main types of offer codes that we use; a promotion code OR an eVoucher code. Both get applied to your booking differently. Read more...

How do I add a second motorcycle?

On the Irish Sea and North Sea please call the Contact Centre to make the booking. Should you wish to share a cabin on the North Sea or Irish Sea routes, Read more...

I need a booking confirmation

A booking confirmation should have been sent to the email address you provided, if you have not received this you can access the details in your online account. Read more...

Day Trip Tickets Explained

If you're thinking of booking a Day Trip ticket with us then here are a few things you need to know about this ticket type. Read more...

What are the Season Ticket terms and conditions?

You can read full terms and conditions for our season tickets on each route here Read more...

Travelling With A Bicycle/Bike/Bike Rack

When travelling with a bicycle on P&O Ferries there are a few things worth knowing when making your booking. Read more...

I am a unit holder. How can I get concessionary fares?

To be eligible for a full concession, you must be the registered holder of a minimum of 600 concessionary units issued by P&O Ferries, which is as Read more...

Please can I have a quote?

P&O Ferries are happy to provide you with a quote and offer a 30-minute window to hold an online quote. You'll get the best deals when booking directly too! Read more...

What is the cost of adding a roof box?

As long as the overall height of your car does not exceed 2.4m you will not be charged more. However, if the height exceeds 3.2m it will restrict the Read more...

How can I add Priority Boarding?

When booking online, Priority loading can be added on the Extras page, after the sailing selection page. Priority Boarding not showing up as an Extra? Read more...

How do I use my family and friends discount?

You can either book online or phone the Contact Centre giving the name of the P&O employee, their work location and vessel or department. Family Read more...

How far in advance can I book?

How far in advance you book your trip depends on the route you are travelling and how far in advance you are trying to actually book. Read more...

Can I book 2 vehicles on one reservation?

Unfortunately you are not able to have two vehicles on one reservation, and this is true across all P&O Ferries routes. Read more...

What payment methods do you support?

We accept Visa debit and credit cards, Mastercard and American Express.  In the absence of any of these, if the date of travel is over 10 days in Read more...

How do I book different passenger numbers on each leg of my reservation?

Do you have a different number of passengers travelling each way on your P&O Ferries trip? No worries - just let us know when you book your tickets. Read more...

Can a 17 years old travel without an adult on the ferry?

Any person aged 16-17 years is free to buy an adult passenger ticket and travel, subject to the usual Immigration and Customs requirements.  They Read more...

I'd like to change my email address

To change the email address linked to your account, this is simple: Log in to My AccountOn My Details section, click "edit details"On the field Read more...

Can I book more than one car at a time?

Unfortunately, each booking is for one vehicle only.  So you will need to make multiple bookings.  Read more...

Do credit cards have a charge?

No we don't charge customers to use their credit card on our website. Read more...

Can I book a different return port?

If you are travelling to and from Hull, you can travel to Europoort and return from Zeebrugge. However, on all other routes, you would have to book single Read more...

Can I book an open return?

You can book an open return P&O Ferries ticket at the port, but unfortunately we are unable to book these for you over the phone or via our website. Read more...

Can I book and pay for someone else?

Yes, you can enter the names in your account of the people travelling, and do not necessarily need to be travelling with them. Read more...

Does a rear mounted bike rack count as a trailer?

No, but the overall length of the vehicle plus the rack must be within the same size category for the car Read more...

Why is there a £5 / €6 booking fee if I book via the Contact Centre?

There is a small booking fee charged if you call to book, this covers our admin costs. You can create an online account to make bookings and amend bookings. Read more...

How do I book a one way trip online?

Select 'Single' trip before you choose your route, or select “one way” in the return drop-down menu…the choice is yours! Read more...

How long do you hold a fare for?

The fare can be held for 30 minutes. Read more...

What should I do if my payment won't go through?

We would recommend that you check with your bank first. Once you have spoken to them give our friendly call centre staff a call!  Read more...

What are the password rules for my account?

Your password can be between 6 and 20 characters long and must contain 1 upper case letter, 1 lower case letter, 1 number and can include symboles with Read more...

Will my motorcycle be secure?

Straps (tightened with a ratchet) are provided. Sduring times of high motobike volumes, they are secured against frames.  Read more...

I have just signed into the app - how do I add my current booking?

Great news that you've downloaded the app! Any bookings you have will automatically appear in the my bookings area of the app, when you've logged Read more...

How do I update my booking if I made it through a third party?

If you have not booked directly with P&O Ferries you will need to go back to the company that you booked with as they hold all of your relevant booking details and can advise you correctly.  Read more...

Travel Guides

Check out the latest travel guides to help you find inspiration before you travel here.         Read more...

Where are the terms and conditions of the promotional offers?

All of our promotional offers have a brief overview of the terms and conditions for that particular offer at the bottom of the email that is sent to you. Read more...