Will I get a refund if I cancel my booking?

Whether you can get your ticket refunded depends on which ticket type you have.  An amendment that causes a duration change may affect prices on both legs of your journey. In addition, an amendment fee will be charged if either leg is a saver ticket. Take a look at our terms and conditions, paragraph 4iii for more detailed information.

Cancellation charges are invoked when the whole booking is cancelled (i.e. both outward and return portions of the trip) and are a percentage of the total fare.

Cancellation Charges for Dover - Calais & Larne - Cairnryan

 

Time prior to outward journey

Saver

Standard Flexi

Fully Flexi

Premier

< 24 h

100 %

0 %

0 %

0 %

>= 24 h

100%

0 %

0 %

0 %

 

Cancellation Charges for Hull - Europoort/Zeebrugge

 

Time prior to outward journey

Saver

Standard Flexi

Premier

Premier Plus

< 15 days

100%

100%

0 %

0 %

15-28 days

100%

50%

0 %

0 %

29-56 days

100%

25%

0 %

0 %

> 56 days

100%

15 %

0 %

0 %