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How to contact us?

Our Support Centre can answer all of your P&O Ferries questions, just type your query into the box for the information you need, or find out how to contact us. Read more...

How can I amend my booking?

If you need to make changes to your P&O Ferries booking you can do through your account. Simply log in and choose the journey you would like to amend. Read more...

Can I change the registration on my booking?

You can easily amend the vehicle registration number on your P&O Ferries booking through your online account by following a few simple steps. Read more...

Traffic and Sailing Updates

Here we share all P&O Ferries traffic and sailing updates so you have the information you need to reach your ferry on time and have a stress-free journey. Read more...

Can we travel on a passport with less than 6 months validity?

Providing that your passport is valid for your outward and return journey, you are able to travel with P&O Ferries with less than 6 months passport validity. Read more...

Is there a charge to amend my booking?

Whether you are charged to make an amendment to your P&O Ferries booking depends on the ticket type that you have purchased and how flexible it is. Read more...

Can I pre-book my meals before travel?

If you are travelling with P&O Ferries on the North Sea you can pre-book your meals either when you make your booking or later on if you prefer. Read more...

Do I need my email confirmation to travel, or do I just need the reference number?

When sailing with P&O Ferries you will need to provide your email booking reference, which can also be found in your account, plus any ID required for travel. Read more...

Will I get a refund if I cancel my booking?

Whether you can claim for a refund if you cancel your P&O Ferries booking depends on your ticket type, here we explain which tickets are eligible for a refund. Read more...

I’m travelling on the North Sea route, can I bring my own food with me?

You are able to bring your own food when you travel with P&O Ferries, however we have plenty of fantastic options for you to choose from on board. Read more...

I need a booking confirmation

A booking confirmation should have been sent to the email address you provided, if you have not received this you can access the details in your online account. Read more...

What are the terms and conditions of my ticket?

Read the P&O Ferries ticket terms and conditions carefully so that you understand your contract with us and can focus on looking forward to your trip. Read more...

What do I get with Club Lounge?

Upgrade to Club Lounge and travel in comfort in our exclusive area. The Club Lounge offers: Free glass of Champagne (or wine) on arrivalUnlimited soft or Read more...

Is there Duty Free onboard?

Once onboard, visit our onboard shop and save up to 40% on high street prices. See our retail offers pages for more information about the P&O Ferries Read more...

I forgot my password

Forgotten your P&O Ferries password? Resetting it is easy when you follow these simple steps via our website and you’ll be back into your account in no time. Read more...

What time are the onboard restaurants open?

The Brasserie is open from breakfast throughout the day until late evening. The Kitchen (North Sea) from wake up call to disembarkation. The Food Court ( Read more...

I don’t know my vehicle registration – how can I book online?

Don't worry if you don't know your vehicle registration when you book your trip, just enter TBA in box and submit it through your account at a later date. Read more...

Please can I have a quote?

P&O Ferries are happy to provide you with a quote and offer a 30-minute window to hold an online quote. You'll get the best deals when booking directly too! Read more...

What is the difference between the Brasserie and the Food Court/Kitchen?

From hearty cooked breakfasts to traditional fish and chips in our Food Court, to a fine dining experience at The Brasserie we have something to keep everyone happy. Read more...

How can I add Club Lounge?

When booking online, Club Lounge can be added on the Extras page, after the sailing selection page. The Club Lounge is only available on our Dover - Read more...

How much tobacco & alcohol can I bring into the UK?

Please find all this information on the attached Border Force PDF. Read more...

Can I book 2 vehicles on one reservation?

Unfortunately you are not able to have two vehicles on one reservation, and this is true across all P&O Ferries routes. Read more...

Lost Property

If you have lost something on a P&O Ferries ship, simply call our team on the relevant phone number and they will help to reunite you with your lost property. Read more...

Why am I unable to process my booking online?

We are sorry you are unable to process your booking, there are a few things that you can check which may be able to fix this for you, or you can contact us. Read more...

Can I use Tesco Clubcard vouchers?

  Yes, you can! You can exchange your Clubcard vouchers for Clubcard tokens and use them for ferry travel by car on our Cairnryan to Larne and Dover Read more...

My child is still very young. Do we pay full price for their food?

We hope that you and your family will all enjoy your eating and drinking experience on board with P&O Ferries and our kid’s menu options Read more...

What are the Season Ticket terms and conditions?

You can read full terms and conditions for our season tickets on each route here Read more...

Can foot passengers travel from Liverpool to Dublin?

Sadly, because the Liverpool to Dublin route is not suitable for passengers without cars, foot passengers cannot travel on this P&O Ferries service. Read more...

I'm still having problems resetting my password

If you are having problems resetting your P&O Ferries account password there are steps you can take via our website to resolve this and access your details. Read more...

How can I add Priority Boarding?

When booking online, Priority loading can be added on the Extras page, after the sailing selection page. Priority Boarding not showing up as an Extra? Read more...

Foreign Exchange

If you have not had any time to get a different currency before your travels than we have great news! You can buy travel money onboard on our Bureau de Read more...

Can I go to see my pet on the vehicle deck whilst at sea?

We appreciate that your pet is important to you and that you may want to check on them during travel, however, please be aware that due to health and Read more...

My email address is not recognised

If you are trying to book and P&O Ferries trip and your email address is not recognised, try following these steps which will hopefully rectify this issue. Read more...

Why is there a £5 / €6 booking fee if I book via the Contact Centre?

This fee covers our admin costs.  Read more...

What can I bring with me?

When you travel with P&O Ferries there are no baggage restrictions, however, there are a few items you cannot carry when you sail with us for security reasons. Read more...

What is a long break?

In order to give the best value to you, we have three main ticket durations.   5 Day Return/Short Break - Speaks for itself, just return within 5 Read more...

I‘m pregnant – can I travel?

Congratulations! On our North Sea routes women who are more than 28 weeks pregnant should consult their doctor before travelling and will be required Read more...

Why won’t my payment go through online?

If you are experiencing online payment issues when booking your P&O Ferries trip, please check these details which will allow us to process it successfully. Read more...

Can I turn up at the port and buy a ticket on the day?

You will be able to buy a ticket at the port on the day for your desired P&O Ferries sailing providing that there is availability on board. Read more...

Why are you using Premium rate telephone numbers?

All numbers on our website are either freephone or are standard geographic numbers. Read more...

Why can’t I see my Unitholder prices online?

If you are a unitholder and cannot see unitholder prices online this could be due to the cost of our Saver and Standard Flexi fares on that particular sailing. Read more...

How do I book different passenger numbers on each leg of my reservation?

Do you have a different number of passengers travelling each way on your P&O Ferries trip? No worries - just let us know when you book your tickets. Read more...

What's the difference between an eVoucher and a promotion code?

Don't forget to double check the details of each offer so that you know if you've got a promotion code or eVocuher and how to book the offer. The Read more...

Can I use Euros on board?

Yes we accept Euro payments on board.  All change is given in Pound Sterling. *Echange rate applies to all transactions in Euros.  Read more...

Can you please send me a VAT invoice?

Please be assured that there is no VAT on travel unless you are tarvelling for commercial purposes and have paid the appropriate commercial rate.  Read more...

What is my vehicle classed as?

You can find this out by checking your V5 Vehicle Registration Document (Log Book) or by checking your vehicles insurance policy. Our team can also advise, Read more...

How do I book a one way trip online?

Select “Single” before you choose your route, or select “one way” in the return drop down menu…the choice is yours. Read more...

Why have I received an error confirmation for the booking I’ve tried to make online?

I've recently made a booking online at P&O Ferries and I received an error confirmation. Can you tell me why I have received this error confirmation, please? Do I need to call you? Read more...

I’ve changed my details, do I need a new confirmation?

Nope, you’re good to go! Your booking reference will remain the same.   Read more...

Do you offer gluten free options?

Yes we do! We have a wide selection including; the award winning kale and cauliflower tart served with a white bean cassoulet. Also, where available we Read more...

I'd like to change my email address

To change the email address linked to your account, this is simple: Log in to My AccountOn My Details section, click "edit details"On the field Read more...

How do I sign in to my account?

You can log in directly on My Account section or log in during the booking process. You have an issue logging in?   Read more...

Will I receive tickets before I travel?

You won’t receive tickets for your P&O Ferries trip when you book with us, but you can always print off your confirmation if you’d like it for your reference. Read more...

I want to pay in euros

If you want to book your trip in Euros, please visit the international English version of P&O Ferries website: poferries.com/eu Read more...

I have an electric car

If you’re a friend to the environment and are looking after it by driving an electric car, please make sure you top up your supply before you leave the UK Read more...

Can my baby travel with a Birth Certificate?

Unfortunately not. Your baby must have a valid Passport on the Short Sea and North Sea routes. They do not require any documentation if they are Read more...

Am I going to have any issues outside the port when I arrive in Calais?

High profile events you may have seen in the media are few and far between.  The best way to check all travel information relating to your crossing Read more...

Where are the terms and conditions of the promotional offers?

All of our promotional offers have a brief overview of the terms and conditions for that particular offer at the bottom of the email that is sent to you. Read more...

What does P&O stand for?

Great question!  P&O stands for Peninsular and Oriental Steam Navigation Company! Read more...

I haven’t received my booking confirmation, can you please send me another one?

We are sorry that you haven’t received your P&O Ferries booking confirmation. You can view and print the details in your online account under ‘view booking’. Read more...

Why is the price higher then when I checked previously?

We operate fluid, demand led pricing and as such, the lowest fares are made available to those customers booking furthest in advance and at times when Read more...

Do we arrive at English time or Continental time?

All arrival and departure times displayed are at local times. Read more...

Are there options suitable for children in The Brasserie?

The Brasserie offers specially selected children’s sized meal options and they have their own menu too! Read more...

Do you supply Cots on board the North Sea route?

Most customers choose to bring their own cot with them but just in case you don't we have some on board. Read more...

Do you have any sailings departing from Troon?

We are very sorry to inform you that we do not operate from the port of Troon anymore. We offer an alternative route from Cairnryan to Larne where there Read more...

Do you cater for special dietary requirements on board?

If you have special dietary requirements please do let our onboard Food and Beverage Managers know and they will assist you in any way that they can. Read more...

Do you have any information regarding trains?

Unfortunately we do not - please check the website of your train operating company. Read more...

Please can I have a VAT receipt for my booking?

There’s no need on a tourist (non-commercial) ticket as VAT is not applied! The ticket that you receive at check-in acts as a receipt for the Read more...

My bank account shows I have been charged but I have received an error confirmation, can you please help me?

We apologise for any inconvenience but unfortunately if you've received this type of error confirmation your booking is not guaranteed as something Read more...

I have allergies, do you have information on board?

We have a food allergy policy and offer full information about all of the food on board our ships and our restaurant staff are trained to help and advise Read more...

Are any of your on board food and drink products locally sourced?

Kent Crisps – Made from potatoes grown near Ramsgate, Spitfire Ale – Brewed by Shepherd Neame in Faversham, Bishop’s Finger Ale - Brewed by Shepherd Neame Read more...

Where do you source your meat?

We source our meat from a Master butcher using the EBLEX quality standard, which sources the highest levels of independently-inspected quality assurance Read more...

My children are fussy eaters, what types of dishes are available?

The children’s menu includes favourites such as; Birds Eye fish fingers, Pop-in chicken crispy breaded fillets, macaroni cheese, spaghetti bolognaise, Read more...

Are any of your on board food and drink products ethically sourced?

Non Starbucks coffee – Organic, Fair, and Ethically Sourced beans, Tea – PG Tea is Rainforest Alliance Certified, Non Starbucks Hot Chocolate – Fairtrade Read more...

We’re celebrating a special occasion on board, can we bring our own cake?

Please speak to the ship staff about this once on board and arrangements can be made with the chef and restaurant staff. Read more...