General Advice

How to contact us?

Our Support Centre can answer all of your P&O Ferries questions, just type your query into the box for the information you need, or find out how to contact us. Read more...

Can we travel on a passport with less than 6 months validity?

Providing that your passport is valid for your outward and return journey, you are able to travel with P&O Ferries with less than 6 months passport validity. Read more...

How far in advance can I book?

How far in advance you book your trip depends on the route you are travelling and how far in advance you are trying to actually book. Read more...

Please can I have a quote?

P&O Ferries are happy to provide you with a quote and offer a 30-minute window to hold an online quote. You'll get the best deals when booking directly too! Read more...

Lost Property

If you have lost something on a P&O Ferries ship, simply call our team on the relevant phone number and they will help to reunite you with your lost property. Read more...

What time is your contact centre open?

If you need to call the P&O Ferries Contact Team at any time then you'll find our opening times here. Read more...

I'm still having problems resetting my password

If you are having problems resetting your P&O Ferries account password there are steps you can take via our website to resolve this and access your details. Read more...

Where can I find my promo code?

You can find your P&O Ferries promo code on the relevant offers page for your route, or in your email if you have been sent details of the promotion directly. Read more...

What's the difference between an eVoucher and a promotion code?

There are two main types of offer codes that we use; a promotion code OR an eVoucher code. Both get applied to your booking differently. Read more...

Do you have a mobile app I can download?

To give you complete control when dealing with your ferry bookings, P&O Ferries has created a brand new app that you can download today! Read more...

How much tobacco & alcohol can I bring into the UK?

Please find all this information on the attached Border Force PDF. Read more...

How do I update my booking if I made it through a third party?

If you have not booked directly with P&O Ferries you will need to go back to the company that you booked with as they hold all of your relevant booking details and can advise you correctly.  Read more...

I‘m pregnant – can I travel?

Congratulations! On our North Sea routes women who are more than 28 weeks pregnant should consult their doctor before travelling and will be required Read more...

RAC Comprehensive Breakdown Cover

We know how important your holidays are and that’s why P&O Ferries have teamed up with the RAC to provide 5 Star Comprehensive European Breakdown Cover. Read more...

Travel Insurance

P&O travel insurance provides comprehensive cover for your European holidays. To answer the different needs of our travellers, we’ve created a Read more...

Can my baby travel with a Birth Certificate?

Unfortunately not. Your baby must have a valid Passport on the Short Sea and North Sea routes. They do not require any documentation if they are Read more...

Do you have any information regarding trains?

Unfortunately we do not - please check the website of your train operating company. Read more...

What does P&O stand for?

Great question!  P&O stands for Peninsular and Oriental Steam Navigation Company! Read more...