General Advice

How to contact us?

Our Support Centre can answer all of your P&O Ferries questions, just type your query into the box for the information you need, or find out how to contact us. Read more...

Can we travel on a passport with less than 6 months validity?

Providing that your passport is valid for your outward and return journey, you are able to travel with P&O Ferries with less than 6 months passport validity. Read more...

Lost Property

If you have lost something on a P&O Ferries ship, simply call our team on the relevant phone number and they will help to reunite you with your lost property. Read more...

How far in advance can I book?

How far in advance you book your trip depends on the route you are travelling and how far in advance you are trying to actually book. Read more...

Please can I have a quote?

P&O Ferries are happy to provide you with a quote and offer a 30-minute window to hold an online quote. You'll get the best deals when booking directly too! Read more...

What luggage can you take on a ferry?

Foot passengers are responsible for carrying their own baggage on/off the bus and should restrict the amount of luggage accordingly. Passengers must keep Read more...

What time can we board?

After customs and security checks, the last check-in times prior to departure time are as follows:  Dover to calais 60 mins with pet or Read more...

What's the difference between an eVoucher and a promotion code?

There are two main types of offer codes that we use; a promotion code OR an eVoucher code. Both get applied to your booking differently. Read more...

How do I add a second motorcycle?

On the Irish Sea and North Sea please call the Contact Centre to make the booking. Should you wish to share a cabin on the North Sea or Irish Sea routes, Read more...

Do you have a mobile app I can download?

To give you complete control when dealing with your ferry bookings, P&O Ferries has created a brand new app that you can download today! Read more...

I'm still having problems resetting my password

If you are having problems resetting your P&O Ferries account password there are steps you can take via our website to resolve this and access your details. Read more...

What time is your contact centre open?

If you need to call the P&O Ferries Contact Team at any time then you'll find our opening times here. Read more...

What is the cost of adding a roof box?

As long as the overall height of your car does not exceed 2.4m you will not be charged more. However, if the height exceeds 3.2m it will restrict the Read more...

Travelling With A Bicycle/Bike/Bike Rack

When travelling with a bicycle on P&O Ferries there are a few things worth knowing when making your booking. Read more...

What payment methods do you support?

We accept Visa debit and credit cards, Mastercard and American Express.  In the absence of any of these, if the date of travel is over 10 days in Read more...

What facilities are there on board the ships?

P&O Ferries ships offer a range of onboard facilities on each of their routes. Read more...

Where can I find my promo code?

You can find your P&O Ferries promo code on the relevant offers page for your route, or in your email if you have been sent details of the promotion directly. Read more...

How much tobacco & alcohol can I bring into the UK?

Please find all this information on the attached Border Force PDF. Read more...

Can I book and pay for someone else?

Yes, you can enter the names in your account of the people travelling, and do not necessarily need to be travelling with them. Read more...

How do I change my name in my account?

Click on 'My Account' sign in and then click 'edit details' Read more...

Is there a smoking area?

Yes there are smoking areas on board. Read more...

How do I use my family and friends discount?

You can either book online or phone the Contact Centre giving the name of the P&O employee, their work location and vessel or department. Family Read more...

What are the password rules for my account?

Your password can be between 6 and 20 characters long and must contain 1 upper case letter, 1 lower case letter, 1 number and can include symboles with Read more...

Travel Insurance

P&O travel insurance provides comprehensive cover for your European holidays. To answer the different needs of our travellers, we’ve created a Read more...

Can a 14 year old travel alone?

Children under the age of 16 years must be accompanied by an adult. 16-17 year olds will only be allowed to travel alone if they are carrying a ' Read more...

What do I need to drive in France?

Please visit Motoring into Europe for more information. Legally required additional equipment, such as headlamp adaptors, warning triangle, etc. can be Read more...

I‘m pregnant – can I travel?

Congratulations! On our North Sea routes women who are more than 28 weeks pregnant should consult their doctor before travelling and will be required Read more...

Do you have baby changing facilities on board?

Dover to Calais: Baby changing facilities are available throughout the ship in the disabled toilet cubicles. Cairnryan to Larne: There is a Read more...

Do you offer day trips to Calais?

Yes, we do. You may like to consider our 'Shop and Sail' or 'Dine and Sail' non-landing offers. We also offer good rates for foot Read more...

What should I do if my payment won't go through?

We would recommend that you check with your bank first. Once you have spoken to them give our friendly call centre staff a call!  Read more...

What's your advice regarding passengers with special needs?

Please speak to a member of the P&O Ferries team who will happily advise you if you or someone you are travelling with has special needs requirements. Read more...

How do I claim compensation?

Write to customer.services@poferries.com giving your booking reference and the details of your claim. Read more...

Will my motorcycle be secure?

Straps (tightened with a ratchet) are provided. Sduring times of high motobike volumes, they are secured against frames.  Read more...

Does a rear mounted bike rack count as a trailer?

No, but the overall length of the vehicle plus the rack must be within the same size category for the car Read more...

I wanted to organise a special function, is this possible?

Yes, and our on board services team would be happy to help you to arrange this. Read more...

Are Guide Dogs welcome on board?

Guide and assistance dogs are welcome on board P&O Ferrie ships. Read more...

Do you have any attraction information?

If you're looking for inspiration for your next trip Get Your Guide offers all the attraction information you could need. So Get Your Guide today! Read more...

RAC Comprehensive Breakdown Cover

We know how important your holidays are and that’s why P&O Ferries have teamed up with the RAC to provide 5 Star Comprehensive European Breakdown Cover. Read more...

Can my baby travel with a Birth Certificate?

Unfortunately not. Your baby must have a valid Passport on the Short Sea and North Sea routes. They do not require any documentation if they are Read more...

Is it possible to get married on board?

Due to licensing reasons we are currently unable to offer this service. Read more...

Does the Port of Calais have WiFi?

Unfortunately WiFi is not  available at Calais Port. Read more...

How do I remove my name from mailing list?

To be removed from postal mail, please email customer.services@poferries.com  To discontinue receiving marketing emails, click 'unsubscribe' Read more...

Is it possible to get married on board?

Unfortunately, it's not possible to hold a wedding service on board a P&O Ferries ship. Read more...

Do you have any information regarding trains?

Unfortunately we do not - please check the website of your train operating company. Read more...

What does P&O stand for?

Great question!  P&O stands for Peninsular and Oriental Steam Navigation Company! Read more...

How do I update my booking if I made it through a third party?

If you have not booked directly with P&O Ferries you will need to go back to the company that you booked with as they hold all of your relevant booking details and can advise you correctly.  Read more...