Onboard

Is there a charge to amend my booking?

Whether you are charged to make an amendment to your P&O Ferries booking depends on the ticket type that you have purchased and how flexible it is. Read more...

Is there Duty Free onboard?

We stock a selection of best-loved brands on board, and with such great savings to be had - up to 40% on high street RRP - it’s the perfect opportunity to treat yourself or pick up a gift for your loved ones! Read more...

What are the terms and conditions of my ticket?

Read the P&O Ferries ticket terms and conditions carefully so that you understand your contract with us and can focus on looking forward to your trip. Read more...

How can I add Club Lounge?

When booking online, Club Lounge can be added on the Extras page, after the sailing selection page. The Club Lounge is only available on our Dover - Calais and Cairnryan - Larne routes. Read more...

How do I use the onboard WiFi?

Using the onboard WiFi on a P&O Ferries ship could not be simpler. Read more...

Please can I have a VAT receipt for my booking?

There’s no need on a tourist (non-commercial) ticket as VAT is not applied! The ticket that you receive at check-in acts as a receipt for the Read more...

Do you have a mobile app I can download?

To give you complete control when dealing with your ferry bookings, P&O Ferries has created a brand new app that you can download today! Read more...

Can I use Euros on board?

Yes we accept Euro payments on board.  All change is given in Pound Sterling. *Echange rate applies to all transactions in Euros.  Read more...

Foreign Exchange

With P&O Ferries' reserve and collect service, you'll avoid a commission charge by reserving online. There's no waiting, no high-street queuing, no hassle. Read more...

Can I go to see my pet on the vehicle deck whilst at sea?

We appreciate that your pet is important to you and that you may want to check on them during travel, however, please be aware that due to health and Read more...

What facilities are there on board the ships?

P&O Ferries ships offer a range of onboard facilities on each of their routes. Read more...

Can I arrange a special function on board?

P&O Ferries offers some options for events/meetings and functions on board their ships, route dependant. Read more...

I’ve changed my details, do I need a new confirmation?

Nope, you’re good to go! Your booking reference will remain the same.   Read more...