Your Trip

Can we travel on a passport with less than 6 months validity?

Providing that your passport is valid for your outward and return journey, you are able to travel with P&O Ferries with less than 6 months passport validity. Read more...

Is there Duty Free onboard?

We stock a selection of best-loved brands on board, and with such great savings to be had - up to 40% on high street RRP - it’s the perfect opportunity to treat yourself or pick up a gift for your loved ones! Read more...

Traffic and Sailing Updates

Here we share all P&O Ferries traffic and sailing updates so you have the information you need to reach your ferry on time and have a stress-free journey. Read more...

Do I need my email confirmation to travel, or do I just need the reference number?

When sailing with P&O Ferries you will need to provide your email booking reference, which can also be found in your account, plus any ID required for travel. Read more...

What time can we board?

After customs and security checks, the last check-in times prior to departure time are as follows:  Dover to calais 60 mins with pet or Read more...

Can I use Tesco Clubcard vouchers?

You can exchange your Clubcard vouchers for Clubcard tokens and use them for ferry travel by car on our Cairnryan to Larne and Dover to Calais routes.  Read more...

Do you have a mobile app I can download?

To give you complete control when dealing with your ferry bookings, P&O Ferries has created a brand new app that you can download today! Read more...

What's the difference between an eVoucher and a promotion code?

There are two main types of offer codes that we use; a promotion code OR an eVoucher code. Both get applied to your booking differently. Read more...

Lost Property

If you have lost something on a P&O Ferries ship, simply call our team on the relevant phone number and they will help to reunite you with your lost property. Read more...

What do I get with Club Lounge?

Upgrade to Club Lounge and travel in comfort in our exclusive area. Read more...

Day Trip Tickets Explained

If you're thinking of booking a Day Trip ticket with us then here are a few things you need to know about this ticket type. Read more...

How do I use the onboard WiFi?

Using the onboard WiFi on a P&O Ferries ship could not be simpler. Read more...

How do I use my family and friends discount?

You can either book online or phone the Contact Centre giving the name of the P&O employee, their work location and vessel or department. Family Read more...

Foreign Exchange

With P&O Ferries' reserve and collect service, you'll avoid a commission charge by reserving online. There's no waiting, no high-street queuing, no hassle. Read more...

What is a long break?

In order to give the best value to you, we have three main ticket durations.   5 Day Return/Short Break - Speaks for itself, just return within 5 Read more...

I‘m pregnant – can I travel?

Congratulations! On our North Sea routes women who are more than 28 weeks pregnant should consult their doctor before travelling and will be required Read more...

What do I need to drive in France?

Please visit Motoring into Europe for more information. Legally required additional equipment, such as headlamp adaptors, warning triangle, etc. can be Read more...

Are Guide Dogs welcome on board?

Guide and assistance dogs are welcome on board P&O Ferrie ships. Read more...

Can a 17 years old travel without an adult on the ferry?

Any person aged 16-17 years is free to buy an adult passenger ticket and travel, subject to the usual Immigration and Customs requirements.  They Read more...

Travel Insurance

P&O travel insurance provides comprehensive cover for your European holidays. To answer the different needs of our travellers, we’ve created a Read more...

Can I book a different return port?

If you are travelling to and from Hull, you can travel to Europoort and return from Zeebrugge. However, on all other routes, you would have to book single Read more...

Does a rear mounted bike rack count as a trailer?

No, but the overall length of the vehicle plus the rack must be within the same size category for the car Read more...

Will I receive tickets before I travel?

You won’t receive tickets for your P&O Ferries trip when you book with us, but you can always print off your confirmation if you’d like it for your reference. Read more...

How do I claim compensation?

Write to customer.services@poferries.com giving your booking reference and the details of your claim. Read more...

Do you offer day trips to Calais?

Yes, we do. You may like to consider our 'Shop and Sail' or 'Dine and Sail' non-landing offers. We also offer good rates for foot Read more...

I have an electric car

If you’re a friend to the environment and are looking after it by driving an electric car, please make sure you top up your supply before you leave the UK Read more...

Will my motorcycle be secure?

Straps (tightened with a ratchet) are provided. Sduring times of high motobike volumes, they are secured against frames.  Read more...

Do you supply Cots on board the North Sea route?

Most customers choose to bring their own cot with them but just in case you don't we have some on board. Read more...

Do you have any attraction information?

If you're looking for inspiration for your next trip Get Your Guide offers all the attraction information you could need. So Get Your Guide today! Read more...

RAC Comprehensive Breakdown Cover

We know how important your holidays are and that’s why P&O Ferries have teamed up with the RAC to provide 5 Star Comprehensive European Breakdown Cover. Read more...

Travel Guides

Check out the latest travel guides to help you find inspiration before you travel here.         Read more...

How old do I have to be to travel alone to Amsterdam?

Children under the age of 16 years must be accompanied by an adult. Read more...

What's your advice regarding passengers with special needs?

Please speak to a member of the P&O Ferries team who will happily advise you if you or someone you are travelling with has special needs requirements. Read more...

Do we arrive at English time or Continental time?

All arrival and departure times displayed are at local times. Read more...

Am I going to have any issues outside the port when I arrive in Calais?

High profile events you may have seen in the media are few and far between.  The best way to check all travel information relating to your crossing Read more...

Blog

Find all the latest blogs here. Read more...

Does the Port of Calais have WiFi?

Unfortunately WiFi is not  available at Calais Port. Read more...

Do you have any sailings departing from Troon?

We are very sorry to inform you that we do not operate from the port of Troon anymore. We offer an alternative route from Cairnryan to Larne where there Read more...