HELP CENTRE

01304 44 88 88

I need a booking confirmation

A booking confirmation should have been sent to your email address, after you had completed your booking and checked out. We apologise if Read more...

Do I need my email confirmation to travel, or do I just need the reference number?

All you need is the reference number! You do not need to bring your email confirmation to travel with P&O Ferries, you simply need the Read more...

Are Guide Dogs welcome on board?

We welcome all recognised assistance dogs on board P&O Ferries ships and our staff will assist you with any extra requirements that you may have when Read more...

What's your advice regarding passengers with disabilities?

If you or someone that is travelling with you has any special assistance requirements please make this known to us at the time of booking and also Read more...

What can I bring with me?

When you travel with us there are no baggage restrictions – it’s simply a case of how much you can fit into your vehicle. However, there Read more...

How do I update my booking if I made it through a third party?

Thank you for making a booking to travel on board P&O Ferries. If you have not booked directly with P&O Ferries you will need to go back to the Read more...

How can I add Priority Boarding?

Priority Boarding can be added to your journey during the booking process. To begin your booking fill out your journey, passenger and vehicle Read more...

How do I book the 36 hour return offer?

Take advantage of our 36 hour offer on our Cairnryan to Larne route with P&O Ferries. From only £159 return by car or £65 with a motorcycle! Book via our Call Centre today. Read more...

I am a key worker can I travel on the Cairnryan to Larne route?

Yes, key workers can travel on our Cairnryan to Larne route. Please make your booking online. Before you travel, please read the latest information from Read more...

Does a funeral count as essential travel?

Yes, travelling for a funeral counts as essential travel for immediate family only. Please make your booking online. Before you travel, please read the Read more...

Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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