HELP CENTRE

01304 44 88 88

How to contact us?

When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...

Where can I complete the advanced passenger information?

Complete your Advanced Passenger Information prior to travel when you sail with P&O Ferries. Read more...

Can I make changes to my booking after I’ve made it?

Yes you can, you can make changes to your booking online, if you have an account with us (see below) or by contacting our friendly customer service Read more...

Is live chat available?

We are currently experiencing high volumes of calls and messages therefore to ensure we are providing the best customer service through our call centre Read more...

How do I book as a unitholder?

If you are a unitholder and cannot see unitholder prices online you can book via our customer call centre. Read more...

I need a booking confirmation

Find out what to do if you have not received your booking confirmation for P&O Ferries. Read more...

What is your Call Centre telephone number?

Our call centre phone numbers can be viewed below. When thinking about how to contact us it's worth searching through our Support Centre first. It' Read more...

Do I need my email confirmation to travel, or do I just need the reference number?

All you need is the booking reference number to check-in.  You do not need to print/bring your email confirmation to travel with P&O Read more...

What can I bring with me?

When you travel with us there are no baggage restrictions – it’s simply a case of how much you can fit into your vehicle. However, there Read more...

What time is your contact centre open?

We have a small Customer Services Team available to answer the most urgent queries over the phone, and look after any problems that cannot be resolved Read more...

Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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