HELP CENTRE

01304 44 88 88

Does a funeral count as essential travel?

Yes, travelling for a funeral counts as essential travel for immediate family only. Please make your booking online. Before you travel, please read the Read more...

How far in advance can I book?

It is possible to book and travel on the same day, providing we have availability, however we always recommend booking as far in advance as you can before Read more...

Why am I unable to process my booking online?

We're so sorry that you are experiencing issues booking with us online. These simple steps can sometimes help you to rectify the issue: Check that you Read more...

Please can I have a quote?

Yes of course! We’ve created a really quick and easy way for you to get a quote – just fill in the Farefinder at the top of the Read more...

Can I book an open return?

You can book an open return P&O Ferries ticket at the port, but unfortunately, we are unable to book these for you over the phone and they are not Read more...

Why have I received an error confirmation for the booking I’ve tried to make online?

We apologise for any inconvenience but unfortunately, if you've received this type of error message then your booking is not guaranteed. The most Read more...

What's your advice regarding passengers with disabilities?

If you or someone that is travelling with you has any special assistance requirements please make this known to us at the time of booking and also Read more...

How do I declare hazardous goods?

The transportation of any dangerous or hazardous goods should be declared at the time of booking. For more information please refer to section 12 of our Read more...

I am a key worker can I travel on the Cairnryan to Larne route?

Yes, key workers can travel on our Cairnryan to Larne route. Please make your booking online. Before you travel, please read the latest information from Read more...

How do I update my booking if I made it through a third party?

Thank you for making a booking to travel on board P&O Ferries. If you have not booked directly with P&O Ferries you will need to go back to the Read more...

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

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Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

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Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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