HELP CENTRE

01304 44 88 88

How to contact us?

When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...

What can I bring with me?

When you travel with us there are no baggage restrictions – it’s simply a case of how much you can fit into your vehicle. However, there Read more...

Can I make changes to my booking after I’ve made it?

Yes you can, you can make changes to your booking online, if you have an account with us (see below) or by contacting our friendly customer service Read more...

I need a booking confirmation

Find out what to do if you have not received your booking confirmation for P&O Ferries. Read more...

Is live chat available?

We are currently experiencing high volumes of calls and messages therefore to ensure we are providing the best customer service through our call centre Read more...

How do I book as a unitholder?

If you are a unitholder and cannot see unitholder prices online you can book via our customer call centre. Read more...

Can I book a coach transfer from York city centre to Hull Port?

To book please contact our contact center team who will be able to assist, you can use the 'call now' button below for the best number to contact Read more...

Can I book a coach transfer from Hull City Centre to Hull port?

Yes you can book a coach transfer from Hull City Centre to Hull Port. To book please contact our contact center team who will be able to assist, you can Read more...

What time is your contact centre open?

We have a small Customer Services Team available to answer the most urgent queries over the phone, and look after any problems that cannot be resolved Read more...

How can I add Priority Boarding?

Priority Boarding can be added to your journey during the booking process. To begin your booking fill out your journey, passenger and vehicle Read more...

Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends.