HELP CENTRE

What facilities are there for passengers with disabilities?

If you have any accessibilty requirements or mobility issues, we have facilities for passengers with disabilities which we hope will make your journey as relaxing and comfortable as possible.

Wheelchair access is available on all of our ferries sailing between Dover and Calais, including onboard lifts and disabled toilets, and all dining and shopping areas are wheelchair accessible.

Should you wish to use an onboard wheelchair you can request this at check-in, unfortunately they cannot be reserved at the time of making your booking. There are two manual wheelchairs available for use to board and disembark the ship. We can meet and assist wheelchair users on the vehicle deck if required, just let us know and we will be happy to help.

  • If you travel as a foot passenger our wheelchair-accessible bus will take you from the port to the ship.
  • If you are travelling by car and need to be parked close to a lift, please let us know before departure or at check-in.

How to let us know of your accessibilty requirements:

  • If you are booking online you can let us know you require special assistance by selecting the 'Special assistance required' icon when inputting your passenger numbers during the booking process. Simply select the icon, and a statement from the drop down menu that appears, before continuing with your booking details.
  • If you are booking via our Mobile App, the same applies as if you are making a booking on our website, please select the 'Special assistance required' icon during the booking process.
  • If you are booking via the phone with our contact centre, please advise us when making your booking.

Should you wish to speak to someone regarding either your booking or your accessibility needs, please click the 'call now' button below for the best number to contact us on.

For more information on accessible travel with P&O, please visit our dedicated Accessible Travel hub page for more information, including ship facilities and port information.

Please note: Our Dover to Calais foot passenger service is currently unsuitable for those we reduced mobility, we apologise for any inconvenience this may cause.


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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