What's your advice regarding passengers with disabilities?

If you or someone that is travelling with you has any special assistance requirements please make this known to us at the time of booking and also when checking in on the day of travel. This will help us to have all the information necessary to make your trip as stress-free and smooth as we possibly can.

We have extra support in place to assist you at the port, getting on to the ship and whilst on board so do let us know how we can help you with any aspect of your travels.

Our staff are trained to assist you in any situation so please do not hesitate to speak to them before you travel or during your trip. If you have any special requirements or if you feel that any extra support is needed, they can advise you.

To find out what facilties are available on our different routes and advice on how to book special assistance, please click here or visit our dedicated Accessible Travel page on the website by clicking here.

You can also speak to our friendly customer care team who can advise and reassure you, click the 'call now' button below for the best number to call us on.

Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.


If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.


Contact our call centre on: 01304 44 88 88.

Opening times:

Monday - Friday - 08:00 - 18:00

Saturday - Sunday - 09:00 - 17:00.