HELP CENTRE

Is live chat available?

We are currently experiencing high volumes of calls and messages therefore to ensure we are providing the best customer service through our call centre our live chat is currently unavailable. We are hoping to have this service back up and running again soon and apologise for an inconvenience. 

To make a booking or an amendment please contact us via our Call Centre numbers shown below or book direct online using our Farefinder. Did you know, if you have an account with us you can amend your booking online?

If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the answers to all of your questions, just enter your query in to the search box at the top of the help page.

Please use our press contact page for all media enquiries.

If you still can't find what you're looking for, or are experiencing some issues, we have a small Customer Services Team available to answer urgent queries over the phone, and look after any problems that cannot be resolved online. They can be contacted Monday-Friday 09:00-17:00 (GMT) or they can be contacted by using the buttons below. Please note that we are experiencing a high volume of customers contacting us, and apologise in advance for any delay in responding to you.

Our numbers:

UK: 01304 44 88 88

France: 03 66 74 03 25

Germany: 0621 3790 9035

Netherlands: 010 714 5464

Belgium: 02 808 50 20

Ireland: 01 686 9467


Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 08:00 and 19:00 Monday to Friday, and 09:00 and 17:00 on weekends.