HELP CENTRE

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What can I bring with me?

When you travel with us there are no baggage restrictions – it’s simply a case of how much you can squeeeeeze in! However, there are a Read more...

Can unaccompanied Children travel on board your ferries?

Any children under the age of 16 years must be accompanied by an adult. If the child is travelling abroad without their Parent or Legal Guardian but Read more...

What's the difference between an eVoucher and a promotion code?

There are two main types of offer codes that we use; a promotion code OR an eVoucher code. Both get applied to your booking differently. The main Read more...

Why can’t I see my Unitholder prices online?

If you are a unitholder and cannot see unitholder prices online this could be due to the cost of our Saver and Standard Flexi fares on that particular sailing. Read more...

Can I turn up at the port and buy a ticket on the day?

You bet, as long as we have room. Did you know that this isn’t the cheapest way of doing it though? You’ll get our best fares if you book in Read more...

Can I arrange a special function on board?

Whatever you're celebrating or organising, thanks for thinking of P&O Ferries! If a private function room is required this can be arranged with Read more...

Are Guide Dogs welcome on board?

We welcome all recognised assistance dogs on board P&O Ferries ships and our staff will assist you with any extra requirements that you may have when Read more...

Why is the price higher then when I checked previously?

We operate fluid, demand-led pricing and as such, the lowest fares are made available to those customers booking furthest in advance and at times when Read more...

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

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Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

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Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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