HELP CENTRE

How do I contact P&O Ferries?

While we hope that our Support Centre can answer most of your questions, we appreciate that there are times when you might need a helping hand.

  • For information about traffic and sailing conditions, please click here or visit our Twitter feed,
  • If you need to amend your booking, please click here for details
  • Have you lost something on your journey? Please click here for lost property.
  • If you would like to make a complaint, please follow our Complaint Policy

Please use our press contact page for all media enquiries.

If you still can't find what you're looking for, we have a small Customer Services Team available to answer urgent queries over the phone, and look after any problems that cannot be resolved online. They can be contacted Monday-Friday 09:00-17:00 (GMT) or they can be contacted by using the buttons below. Please note that we are experiencing a high volume of customers contacting us, and apologise in advance for any delay in responding to you.

Our numbers:

UK: 01304 44 88 88

France: 03 66 74 03 25

Germany: 0621 3790 9035

Netherlands: 010 714 5464

Belgium: 02 808 50 20

Ireland: 01 686 9467

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

Contact form

All fields marked with * are required.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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