HELP CENTRE

How do I contact P&O Ferries?

While we hope that our Support Centre can answer most of your questions, we appreciate that there are times when you might need a helping hand.

  • For information about traffic and sailing conditions, please click here or visit our Twitter feed,
  • If you need to amend your booking, please click here for details
  • Have you lost something on your journey? Please click here for lost property.
  • If you would like to make a complaint, please follow our Complaint Policy

Please use our press contact page for all media enquiries.

If you still can't find what you're looking for, we have a small Customer Services Team available to answer urgent queries over the phone, and look after any problems that cannot be resolved online. They can be contacted Monday-Friday 09:00-17:00 (GMT) or they can be contacted by using the buttons below. Please note that we are experiencing a high volume of customers contacting us, and apologise in advance for any delay in responding to you.

Our numbers:

UK: 01304 44 88 88

France: 03 66 74 03 25

Germany: 0621 3790 9035

Netherlands: 010 714 5464

Belgium: 02 808 50 20

Ireland: 01 686 9467


Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends.