HELP CENTRE

Can I speak to an advisor?

We are pleased to confirm that we now have limited phone lines open from Monday to Friday from 09:00hrs - 17:00hrs. Please call us on 01304 44 88 88, where one of our Customer Service team will be happy to help.
We can only amend or advise customers who have booked with us directly. If you have booked your tickets via a different website or agency, we would advise you to get in contact with the third party.

Please note; we are currently experiencing a high volume of email requests, therefore we apologise in advance, as there may be a delay in our response.


Our phone lines are currently very busy

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.