HELP CENTRE

Are there any restrictions to the services on your Rotterdam to Hull ships?

For your safety and to ensure we are following the latest regulations announced by the Dutch authorities, there are currently some restrictions in place to our on board services on our Rotterdam to Hull ships, details of which can be viewed below.

On board services

The following closures or restrictions are currently in place regarding our services onboard:

  • Gaming closed
  • Cinema closed
  • Bars closed
  • World Duty Free Shops open - order and collect service is available.
  • The Brasserie will be re-opening from 10th October 2021
  • Kitchen restaurant – open with social distancing restrictions in place. Table service for alcoholic drinks with meals only.
  • Coffee shop open - takeaway service only
  • Outside bar open - for those wishing to smoke - bar closed
  • Drivers lounge open - for take away coffee only
  • Show bar – open with social distancing restrictions in place.

 

Sale of alcohol

Alcohol may only be purchased with meals in The Kitchen restaurant when dining. No alcohol is to be consumed in any other public areas other than cabins.

Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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