HELP CENTRE

Credit Voucher Terms and Conditions

If we have re-issued your credit note as an online ’Credit Voucher’ it will be for the paid value of your original booking.
It is valid for travel up until the 30th September 2022, and can be found in the wallet section of your P&O Ferries account when you next sign in.

If you do not already have a P&O Ferries online account, or your account is not registered to the email address we contacted you on to confirm your credit voucher, you will need to create a new account using that email address.
Once you are signed in, your Credit Voucher (or vouchers, if you claimed for multiple bookings) will automatically appear and can be redeemed online.

You may see your original booking(s) has been ’cancelled’, or it may no longer be visible online at all. Please do not worry, this is a necessary step to enable us to add the online Credit Voucher to your wallet.

For any help in rebooking, please call us on 0044 (0)1482 908071.

The credit vouchers cannot be transferred to another account but travel can be booked for passengers other than yourself.
Please call us if you have multiple P&O Ferries accounts and need to consolidate your credit(s) onto your main account.

To redeem multiple credit vouchers simply copy and paste the code at the bottom of the credit voucher into the voucher code box at checkout. 


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

View details

Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

View details
View service information