HELP CENTRE

Travelling with your baby on P&O Ferries

We understand that travelling with your toddler or child means that you need all the information possible prior to travel to make your journey as stress free as possible, so we've compiled as much information as we can to help you before you travel!

A passport is required for your child when travelling except on the Irish Sea where a Photo ID is required for all adults (18+) on the Dublin/Liverpool route (Photo ID can be any card with name & photo e.g. club card, library card, gym cards - including recently expired).

Meals on board for your baby

We offer free Heinz baby food to any child between 0-18 months. Our kid’s menu options are also adjusted in price accordingly.

 


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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