HELP CENTRE

Booking

What is your Call Centre telephone number?

Our Call Centre is closed until further notice. If you have any questions, we recommend asking your question through our Support Centre as this online Read more...

How do I amend my booking?

You can only amend your booking online if you have an account with us.  For account users: Simply log in to 'My Account' and select 'Show Read more...

What are your refund options for bookings in September?

We currently expect to be able to keep running an optimised schedule on all routes. If you're unsure about your travel plans we’ll keep the cost Read more...

How far in advance can I book?

It is possible to book and travel on the same day, providing we have availability, however we always recommend booking as far in advance as you can before Read more...

Why am I unable to process my booking online?

We're so sorry that you are experiencing issues booking with us online. These simple steps can sometimes help you to rectify the issue: Check that you Read more...

Can I amend my travel dates?

To give you greater flexibility and peace of mind during the uncertainty caused by Coronavirus (COVID 19), our customers will be able to amend their Read more...

I need a booking confirmation

A booking confirmation should have been sent to your email address, after you had completed your booking and checked out. We apologise if Read more...

I'd like to check my booking details

If you have an account with us, to view your booking/journey details simply follow the steps below: Click 'sign in' at the top right of our Read more...

I am a unit holder. How can I get concessionary fares?

To be eligible for a full concession, you must be the registered holder of a minimum of 600 concessionary units issued by P&O Ferries, which is as Read more...

What are the terms and conditions of my ticket?

You can view our full terms and conditions here. You can also view our terms and conditions for promotions and season tickets. Read more...

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

Contact form

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Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

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Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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