HELP CENTRE

Booking

How do I amend my booking?

You can amend your booking online if you have an account with us.  For account users: To log into your account click the sign in link at the top of Read more...

Traffic and sailing updates

We do our utmost to ensure that our sailings are on time and to schedule, so that you do not experience delays to your travels, however, sometimes Read more...

Where can I complete the advanced passenger information?

Complete your Advanced Passenger Information prior to travel when you sail with P&O Ferries. Read more...

I need a booking confirmation

Find out what to do if you have not received your booking confirmation for P&O Ferries. Read more...

Why am I unable to process my booking online?

We're so sorry that you are experiencing issues booking with us online. These simple steps can sometimes help you to rectify the issue: Check that you Read more...

Will I get a refund if I cancel my booking?

Cancellation Charges vii. Cancellation charges are invoked when the whole booking is cancelled (i.e. both outward and return portions of the trip) Read more...

Can I change the registration on my booking?

You can amend your car details online in the 'My Account' section, details on how to do this are shown below. Click 'Sign in' at Read more...

I'd like to check my booking details

If you have an account with us, to view your booking/journey details simply follow the steps below: Click 'sign in' at the top right of our Read more...

Travelling With A Bicycle/Bike/Bike Rack

We can accommodate bikes, bicycles, motorcycles and motorcycles with sidecars on all our routes. For more information on travelling with a Bicycle or Read more...

Can I make changes to my booking after I’ve made it?

Yes you can, you can make changes to your booking online, if you have an account with us (see below) or by contacting our friendly customer service Read more...

Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on: 01304 44 88 88.

Opening times:

Monday - Friday - 08:00 - 18:00

Saturday - Sunday - 09:00 - 17:00.