HELP CENTRE

Booking

What is your Call Centre telephone number?

When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...

How do I amend my booking?

You can only amend your booking online if you have an account with us.  For account users: To log into your account click the sign in link at the top Read more...

Can I amend my travel dates?

To give you greater flexibility and peace of mind during the uncertainty caused by Coronavirus (COVID 19), our customers will be able to amend their Read more...

Why am I unable to process my booking online?

We're so sorry that you are experiencing issues booking with us online. These simple steps can sometimes help you to rectify the issue: Check that you Read more...

I forgot my password

If you have forgotten your password or are having trouble logging in with your password, please request a password reset via the Sign in link located Read more...

What are your refund options for bookings in March?

Updated 05/03/2021  Where passenger services are cancelled due to border/route closures all ticket types will be eligible for a refund. The Read more...

Please can I have a quote?

Yes of course! We’ve created a really quick and easy way for you to get a quote – just fill in the Farefinder at the top of the Read more...

I'd like to check my booking details

If you have an account with us, to view your booking/journey details simply follow the steps below: Click 'sign in' at the top right of our Read more...

How do I book as a foot passenger

*please note our foot passenger services are currently suspended on our Dover to Calais route* To book a journey as a foot passenger, follow the Read more...

Can I change the registration on my booking?

You can amend your car details online in the 'My Account' section, details on how to do this are shown below. Click 'Sign in' at Read more...

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

Contact form

All fields marked with * are required.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

View details

Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

View details