Booking
What is your Call Centre telephone number?
When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...
How do I amend my booking?
You can only amend your booking online if you have an account with us. For account users: To log into your account click the sign in link at the top Read more...
What are your refund options for bookings in January/February
Updated 05/01/2021 Where passenger services are cancelled due to border/route closures all ticket types will be eligible for a refund. The Read more...
Can I amend my travel dates?
To give you greater flexibility and peace of mind during the uncertainty caused by Coronavirus (COVID 19), our customers will be able to amend their Read more...
I'd like to check my booking details
If you have an account with us, to view your booking/journey details simply follow the steps below: Click 'sign in' at the top right of our Read more...
Why am I unable to process my booking online?
We're so sorry that you are experiencing issues booking with us online. These simple steps can sometimes help you to rectify the issue: Check that you Read more...
I need a booking confirmation
A booking confirmation should have been sent to your email address, after you had completed your booking and checked out. We apologise if Read more...
I forgot my password
If you have forgotten your password or are having trouble logging in with your password, please request a password reset via the Sign in link located Read more...
How do I book as a foot passenger
*please note our foot passenger services are currently suspended on our Dover to Calais route* To book a journey as a foot passenger, follow the Read more...
How do I purchase a season ticket?
If you are a frequent traveller with us and would like to save money by purchasing one of our season tickets or would like some Read more...