How do I update my booking if I made it through a third party?

Thank you for making a booking to travel on board P&O Ferries.

If you have not booked directly with P&O Ferries you will need to go back to the company that you booked with, as they hold all of your relevant booking details and can advise you correctly. 

If the agent is closed:

If you would like information about travel times etc. then we can provide this to the lead passenger named on the booking.

If you wish to amend the booking you made with the agent and the agent is closed we can do this for you but we may have to charge you directly for any difference in price/alteration fees that may be incurred.


Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.


If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.


Contact our call centre on: 01304 44 88 88.

Opening times:

Monday - Friday - 08:00 - 18:00

Saturday - Sunday - 09:00 - 17:00.