HELP CENTRE

Is there a charge to amend my booking?

There could be a charge to amend your booking depending on the type of ticket that you booked.

For example, Saver tickets incur an amendment fee and a re-price and are not refundable, whereas amending our Fully Flexi and Premier tickets does not incur a charge as long as your journey duration and vehicle remain the same, we have put together a table below to help explain this:

 

Saver

Standard Flexi

Fully Flexi

In a Nutshell

Our best value ticket

A little flexibility on the day you travel

Travel whenever you want

Booking Amend Fee?

YES – Fee and ticket price difference applies

NO – Ticket price difference applies

NO – If the duration and vehicle stay the same

Ticket Terms and Conditions


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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