HELP CENTRE

Is there a charge to amend my booking?

There could be a charge to amend your booking depending on the type of ticket that you booked.

For example, Saver tickets incur an amendment fee and a re-price and are not refundable, whereas amending our Fully Flexi and Premier tickets does not incur a charge as long as your journey duration and vehicle remain the same, we have put together a table below to help explain this:

 

Saver

Standard Flexi

Fully Flexi

Premier

In a Nutshell

Our best value ticket

A little flexibility on the day you travel

Travel whenever you want

Travel in style with flexibility

Booking Amend Fee?

YES – Fee and ticket price difference applies

NO – Ticket price difference applies

NO – If the duration and vehicle stay the same

NO – If the duration and vehicle stay the same

You can find out more about our different ticket types, and which one you should choose, here.

Ticket Terms and Conditions

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If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

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Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

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Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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