Is there a charge to amend my booking?

There could be a charge to amend your booking depending on the type of ticket that you booked.

For example, Saver tickets incur an amendment fee and a re-price and are not refundable, whereas amending our Fully Flexi and Premier tickets does not incur a charge as long as your journey duration and vehicle remain the same, we have put together a table below to help explain this:



Standard Flexi

Fully Flexi

In a Nutshell

Our best value ticket

A little flexibility on the day you travel

Travel whenever you want

Booking Amend Fee?

YES – Fee and ticket price difference applies

NO – Ticket price difference applies

NO – If the duration and vehicle stay the same

Ticket Terms and Conditions

Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.


If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.


Contact our call centre on: 01304 44 88 88.

Opening times:

Monday - Friday - 08:00 - 18:00

Saturday - Sunday - 09:00 - 17:00.