HELP CENTRE

Do I need my email confirmation to travel, or do I just need the reference number?

All you need is the booking reference number to check-in. 

You do not need to print/bring your email confirmation to travel with P&O Ferries, you simply need the booking reference number that is included in the email in order to check-in. Your boarding documentation will then be provided to you at the port by one of our friendly check-in staff.

If you have not received your confirmation email, you can find all of your travel details, including your booking reference number, in your online account. or why not download our Mobile App for easy access to your booking information.

If you have checked out as a 'Guest' and have not received your confirmation email, you can give us a call, click the 'Call Now' button below for our Contact Centre number.


Our phone lines are currently very busy

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.