Do I need my email confirmation to travel, or do I just need the reference number?

All you need is the booking reference number to check-in. 

You do not need to print/bring your email confirmation to travel with P&O Ferries, you simply need the booking reference number that is included in the email in order to check-in. Your boarding documentation will then be provided to you at the port by one of our friendly check-in staff.

If you have not received your confirmation email, you can find all of your travel details, including your booking reference number, in your online account. or why not download our Mobile App for easy access to your booking information.

If you have checked out as a 'Guest' and have not received your confirmation email, you can give us a call, click the 'Call Now' button below for our Contact Centre number.

Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.


If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.


Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Take your first step to booking your next holiday by checking out our ferry timetables.

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