I forgot my password

If you have forgotten your password or are having trouble logging in with your password, please request a password reset via the Sign in link located at the top right of your screen. When the sign in box appears you will see a link 'Forgotten your password?' simply click on this and enter the email address associated with your account, and we will email you a link to reset your password.

The email will be sent to the email address you entered when creating your P&O account, so please ensure that you enter the correct one when requesting a new password.

Your password must follow the below criteria:

  • between 8 and 20 characters in length
  • include at least one uppercase letter, one lowercase letter and a number.
  • You can use symbols apart from #, &, and +, and you cannot include any spaces.

If you are still experiencing problems with your password, please email one of our friendly customer service staff by clicking the 'Contact Us' button below.


Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.


If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.


Contact our call centre on: 01304 44 88 88.

Opening times:

Monday - Friday - 08:00 - 18:00

Saturday - Sunday - 09:00 - 17:00.