We're very sorry you're still experiencing issues resetting your password. Please ensure you have followed the below steps and met the correct password criteria.

• Please request a password reset via the 'Sign in' link located at the top right of your screen.
• When the sign in box appears you will see a link 'Forgotten your password?' simply click on this and enter the email address associated with your account, and we will email you a link to reset your password.
• The email will be sent to the email address you entered when creating your P&O account, so please ensure that you enter the correct one when requesting a new password.
• Retrieve your reset email from your inbox and click the link to reset your password.

Your password must follow the below criteria:

• Be between 6 and 20 characters in length
• Include at least one uppercase letter, one lowercase letter and a number.
• You can use symbols (accept for #, &, and +), and you cannot include any spaces.

If you are still experiencing problems with your password, please give one of our friendly customer service staff an email by clicking the 'Contact Us' button below.