I'm still having problems resetting my password

We're very sorry you're still experiencing issues resetting your password. Please ensure you have followed the below steps and met the correct password criteria.

  • Please request a password reset via the 'Sign in' link located at the top right of your screen.
  • When the sign in box appears you will see a link 'Forgotten your password?' simply click on this and enter the email address associated with your account, and we will email you a link to reset your password.
  • The email will be sent to the email address you entered when creating your P&O account, so please ensure that you enter the correct one when requesting a new password.
  • Retrieve your reset email from your inbox and click the link to reset your password.

Your password must follow the below criteria:

  • Be between 6 and 20 characters in length
  • Include at least one uppercase letter, one lowercase letter and a number.
  • You can use symbols (accept for #, &, and +), and you cannot include any spaces.

If you are still experiencing problems with your password, please give one of our friendly customer service staff an email by clicking the 'Contact Us' button below.


Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.


If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.


Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends.