HELP CENTRE

I'm still having problems resetting my password

We're very sorry you're still experiencing issues resetting your password. Please ensure you have followed the below steps and met the correct password criteria.

  • Please request a password reset via the 'Sign in' link located at the top right of your screen.
  • When the sign in box appears you will see a link 'Forgotten your password?' simply click on this and enter the email address associated with your account, and we will email you a link to reset your password.
  • The email will be sent to the email address you entered when creating your P&O account, so please ensure that you enter the correct one when requesting a new password.
  • Retrieve your reset email from your inbox and click the link to reset your password.

Your password must follow the below criteria:

  • Be between 6 and 20 characters in length
  • Include at least one uppercase letter, one lowercase letter and a number.
  • You can use symbols (accept for #, &, and +), and you cannot include any spaces.

If you are still experiencing problems with your password, please give one of our friendly customer service staff an email by clicking the 'Contact Us' button below.

 


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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