HELP CENTRE

I need a booking confirmation

A booking confirmation should have been sent to your email address, after you had completed your booking and checked out. We apologise if you have not received this. 

If you have an account with us, simply follow the steps below to view your booking confirmation details:

  • Click 'sign in' at the top right of our web page to sign in to your account.
  • To access your booking confirmation details select 'My Bookings' from the menu on the left hand side.
  • Here you can view your 'upcoming bookings' and your 'booked history'.
  • Note: From here you can also print out your booking confirmation.

Please note: Whilst we understand our customers like to have their booking confirmation to hand, for peace of mind, you do not have to print out your booking confirmation to be able to check in, all we need is your booking reference number.

If you have downloaded our Mobile App, all your bookings will be stored in the 'My Journey's' section, you can access this once you have signed in to your account.

For those who have used our 'Guest Checkout' and have not received a booking confirmation via the email address provided, please contact our customer service desk by clicking the contact us button below.

If you have not received a booking confirmation or have misplaced it please contact our customer service team who will be happy to help. Please ensure you have your booking information and email address to hand so that we can assist you more swiftly with your query.


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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