HELP CENTRE

Traffic and sailing updates

We do our utmost to ensure that our sailings are on time and to schedule, so that you do not experience delays to your travels, however, sometimes weather and other outside influences can unfortunately affect our services. 

For travel information relating to Covid-19 please visit our Coronavirus page.

For regular updates on all our routes, please see our Twitter feed for 24/7 information and updates on traffic and sailings throughout the day and night @POferriesupdate

We aim to communicate any updates or changes to your booked sailings on the day of travel by dropping you a text message to the mobile number you provided when booking. If you've not shared your contact number then you might decide that this is a helpful option for future travel.

To add your mobile number to your account simply follow the steps below.

  • Login in to your account via the sign in link at the top of our web pages.
  • Go to 'My Details'
  • On 'My Information' click edit, add your phone number, then save.

Our phone lines are currently very busy

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.