HELP CENTRE

I don’t know my vehicle registration – how can I book online?

If you don't know your vehicle registration number at the time of booking, simply enter: 'TBA' in the vehicle registration field and continue to make your booking.

You can amend this information online in the 'My Account' section as soon as you have the information to hand. Simply go to 'My bookings' once you have signed in and under 'Upcoming bookings' you will find your next bookings, here you can amend the booking and add in your car registration.

If you would like to add you car registration to your account for future use, go to 'My Details' and then 'Vehicles'.

Don't forget you can also add details to your account if you have our Mobile App too!

If you have checked out as a 'Guest' and you need to view your booking to add your registration number, click 'sign in' at the top of the screen and then select 'sign in using booking reference'. Fill out the required fields and click 'continue'. You will then be able to view your booking and add your registration.

It is very important that you communicate the correct vehicle registration number before your date of travel.


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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