HELP CENTRE

What is my vehicle classed as?

Our vehicle options are shown below, you need to ensure you select the correct category that your vehicle fits in too during the booking process so we can tailor your quote accordingly.

Car Medium - Dimensions: <1.83m height and <6m length.

Car High - Dimensions: >1.83m height and <6m length.

Vehicle extras - with our car options you also have the option to add a Small or Medium towed addition i.e. trailer. Please ensure you enter the dimensions of this addition as requested.

Van Small - Medium - Dimensions: Any height and <7m length

Vehicle extras - with our van option you also have the option to add a Small or Medium towed addition i.e. trailer. Please ensure you enter the dimensions of this addition as requested.

Minibus - Dimensions: Medium <7m length

Vehicle extras - with our Minibus option you also have the option to add a Small or Medium towed addition i.e. trailer. Please ensure you enter the dimensions of this addition as requested.

Motorhome - Dimensions: Medium Any height and <7m length

Vehicle extras - with our Motorhome option you also have the option to add a Small or Medium towed addition i.e. trailer. Please ensure you enter the dimensions of this addition as requested.

We also have the options of Cycle, Motorcycle & Side Car.

Note: Please always include roof boxes and bikes in your vehicles dimensions.

You can find out the details of your vehicle by checking your V5 Vehicle Registration Document (Log Book) or by checking your vehicles insurance policy. If you are unsure our team can also advise, click 'Call Now' below for the best number to call us on.


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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