HELP CENTRE

Can I amend my travel dates?

To give you greater flexibility and peace of mind during the uncertainty caused by Coronavirus (COVID 19), our customers will be able to amend their travel dates without incurring an amendment fee. When you choose to travel with P&O Ferries, you can Book with Confidence, which will allow you to delay your travel dates until later in the year.

Our Book with Confidence is valid for bookings made by the 30th December 2021 across our Dover to Calais and Hull to Rotterdam services for travel by 31st December 2021. Excludes vehicles designed for commercial use and group travel bookings. Date of travel must be amended before original travel dates occur. Return travel must be completed before 31st December 2021. P&O Ferries will waive the cost of our amendment fee to all applicable ticket types however customers will need to pay any difference in sailing price. 

For more information please visit our book with confidence page.


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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