HELP CENTRE

Where can I complete the advanced passenger information?

Advanced Passenger Information

We are required by law to provide details of every passenger travelling to the relevant government authorities. This is known as Advance Passenger Information (API). Please be aware that failure to supply this information may result in you not being able to travel.

You can complete your Advance Passenger Information (API) by visiting our dedicated site.

You will need the following information available, so please have this to hand:

  • Your Booking Reference.
  • Passport or other eligible travel document for the lead passenger.
  • Passport information including document number, expiry date, date of birth and place of birth for any passengers you are travelling with.

Booking Reference Important Information

If you are having issues with your booking reference on our API site and your booking reference is currently 9 digits long and beginning with 100, please drop the second '0' so your booking reference starts with 10.

This should then allow you to continue to update your API information online. We apologise for any inconvenience caused and are working hard to contact those affected to re-issue a new 8 digit booking reference.

If you are still unable to successfully update you API using your booking reference, please contact our customer care team.


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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View service information