HELP CENTRE

Do I need to print out a boarding pass?

It is not a requirement of travel for you to print out a boarding pass or confirmation email. Boarding cards will be issued to you at check-in. All we need to check you in on the day is your booking reference number, which will be found in your confirmation email.

We understand some customers like to print their booking confirmation email out, this is fine, but it is not a requirement as all we need to check you in is the booking reference number itself.

Find out what you need to do if you have not received your booking reference here.


Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 08:00 and 19:00 Monday to Friday, and 09:00 and 17:00 on weekends.