HELP CENTRE

Will I get a refund if I cancel my booking?

Updated 20/12/2021

For all future bookings, you can rest assured that we are waiving all amendment fees for 2022 travel (up to 30th December 2022), so you can Book with Confidence.

Where passenger services are cancelled/route closed, all ticket types will be eligible for a refund.

While we understand the continued uncertainty around the situation, we can only refund those with non-refundable tickets if we cancel our services, or if we are stopped from running our passenger services (e.g a government authority says we cannot run our services) or if a country is on the current UK 'banned travel' red list.

We continue to follow government and maritime legislation and while we may not be able to refund you, your travel insurance or credit card provider may have other rights to refund you could consider.

https://www.poferries.com/en/terms-and-conditions

Cancellation Charges

vii. Cancellation charges are invoked when the whole booking is cancelled (i.e. both outward and return portions of the trip) and are a percentage of the total fare.

Cancellation Charges for Dover-Calais & Larne-Cairnryan

Cancellation period prior to outward journey  Saver  Standard Flexi  Fully Flexi 
 <24h  100%  0% 0%
 >=24h  100%  0% 0% 

Cancellation Charges for Hull-Rotterdam (Europoort)

Cancellation period prior to outward journey  Saver  Standard Flexi  Fully Flexi 
 <15 days 100%  100%  0% 
 15-28 days 100% 50% 0% 
 29-56 days 100%  25%  0% 
 >56 days 100%  15%  0%

Cancellation Charges for Liverpool-Dublin

Cancellation period prior to outward journey  Saver  Standard Flexi 
 <15 days 100%  100% 
 15-28 days 100%  50% 
 29-56 days 100%  25% 
>56 days 100%  15% 

Refunds

vii. In no circumstance can we make a refund in respect of:

a) cancellations or amendments made at any time on Saver tickets.
b) cancellations or amendments made after the intended departure date and time of your outward journey for Saver and Standard Flexi tickets.
c) unused portions of bookings, where the booking is of restricted / limited duration. This includes any extras added onto the booking such as priority loading, Club lounge, cabin upgrades, meals, Wi-Fi, coach transfers, etc. for Saver, Standard Flexi and Fully Flexi tickets

d) part paid bookings.

e) cancellations made on the intended day of departure if such cancellations are made online. Refunds for such bookings may only be processed via our Contact Centre.

 


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

View details

Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

View details
View service information