Updated 20/12/2021
For all future bookings, you can rest assured that we are waiving all amendment fees for 2022 travel (up to 30th December 2022), so you can Book with Confidence.
Where passenger services are cancelled/route closed, all ticket types will be eligible for a refund.
While we understand the continued uncertainty around the situation, we can only refund those with non-refundable tickets if we cancel our services, or if we are stopped from running our passenger services (e.g a government authority says we cannot run our services) or if a country is on the current UK 'banned travel' red list.
We continue to follow government and maritime legislation and while we may not be able to refund you, your travel insurance or credit card provider may have other rights to refund you could consider.
https://www.poferries.com/en/terms-and-conditions
Cancellation Charges
vii. Cancellation charges are invoked when the whole booking is cancelled (i.e. both outward and return portions of the trip) and are a percentage of the total fare.
Cancellation Charges for Dover-Calais & Larne-Cairnryan
| Cancellation period prior to outward journey | Saver | Standard Flexi | Fully Flexi |
| <24h | 100% | 0% | 0% |
| >=24h | 100% | 0% | 0% |
Cancellation Charges for Hull-Rotterdam (Europoort)
| Cancellation period prior to outward journey | Saver | Standard Flexi | Fully Flexi |
| <15 days | 100% | 100% | 0% |
| 15-28 days | 100% | 50% | 0% |
| 29-56 days | 100% | 25% | 0% |
| >56 days | 100% | 15% | 0% |
Cancellation Charges for Liverpool-Dublin
| Cancellation period prior to outward journey | Saver | Standard Flexi |
| <15 days | 100% | 100% |
| 15-28 days | 100% | 50% |
| 29-56 days | 100% | 25% |
| >56 days | 100% | 15% |
Refunds
vii. In no circumstance can we make a refund in respect of:
a) cancellations or amendments made at any time on Saver tickets.
b) cancellations or amendments made after the intended departure date and time of your outward journey for Saver and Standard Flexi tickets.
c) unused portions of bookings, where the booking is of restricted / limited duration. This includes any extras added onto the booking such as priority loading, Club lounge, cabin upgrades, meals, Wi-Fi, coach transfers, etc. for Saver, Standard Flexi and Fully Flexi tickets
d) part paid bookings.
e) cancellations made on the intended day of departure if such cancellations are made online. Refunds for such bookings may only be processed via our Contact Centre.