HELP CENTRE

How to upgrade my cabin

Upgrading your cabin and adding additional perks to your booking couldn't be simpler!

Select your dates and times for your journey and get to the "My Add Ons." section of the booking flow. Once here, you can select Add On's such as priority boarding, pre-booking your meals for breakfast, lunch or dinner in either The Kitchen or The Brasserie, or select your cabin.


To upgrade your cabin simply click on the drop down for the desired cabin, such as the Premier cabin. Here you can see different options depending on the type of room you would like. 

How do I remove my standard cabin?

If you no longer require your standard cabin due to your upgrade, simply click on the "standard cabin" drop down, and change the previously selected cabin to 0.
 


Our phone lines are currently very busy

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.