HELP CENTRE

How can I add Priority Boarding?

Priority Boarding can be added to your journey during the booking process. To begin your booking fill out your journey, passenger and vehicle details and then proceed to select your sailing. Once you have chosen your sailing, you will be taken to our 'Add-ons' page, this is where you can add any extras such as Priority Boarding to your booking. Simply click the 'Add' button underneath the required Add On.

Priority Boarding not showing up as an Extra? It’s probably not available for your vehicle type or it could be fully booked for your chosen sailing.

If you’ve already booked and have an account with us, you can add Priority Boarding to your booking under My Account:

  • Log in to your Account
  • Go to My Bookings
  • Select Upcoming Journeys
  • Select the crossing you want to add Priority to and select Amend or Cancel

If you are having issues adding Priority Boarding to your booking, please call our friendly customer care team who will be able to assist you, via the call button below.

 

 


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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