How do I amend my booking?

You can only amend your booking online if you have an account with us. 

For account users:

  • To log into your account click the sign in link at the top of the homepage.
  • Select 'My Journeys' from the menu on the left hand side and then select 'My upcoming journeys'.
  • Find the journey you wish to amend and select 'Amend' or 'Cancel' (please note, you may need to pay an amendment fee depending on your ticket type).
  • If you log into your account and do not seem to have the 'Amend/Cancel' option available once you have selected your journey, then please email our customer service team via the email button below and we will be happy to help you.

You can also amend a variety of different booking details in your online account including; where you are travelling to, your travel dates, passenger names, vehicle type and registration, if you are taking pets, and how many cabins you require. In addition to this, you can add on extras such as meals, Club Lounge, Wi-Fi and Priority Boarding (subject to availability).

If you have any queries relating to your booking and Coronavirus please refer to our COVID-19 FAQ’s or by selecting the orange COVID-19 icon on our help page.



Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

Contact form

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If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Take your first step to booking your next holiday by checking out our ferry timetables.

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