HELP CENTRE

How do I amend my booking?

You can amend your booking online if you have an account with us. 

For account users:

  • To log into your account click the sign in link at the top of the homepage.
  • Select 'My Journeys' from the menu on the left hand side and then select 'My upcoming journeys'.
  • Find the journey you wish to amend and select 'Amend' or 'Cancel' (please note, you may need to pay an amendment fee depending on your ticket type).
  • If you log into your account and do not seem to have the 'Amend/Cancel' option available once you have selected your journey, then please email our customer service team via the email button below and we will be happy to help you.

You can also amend a variety of different booking details in your online account including; where you are travelling to, your travel dates, passenger names, vehicle type and registration, if you are taking pets, and how many cabins you require. In addition to this, you can add on extras such as meals, Club Lounge, Wi-Fi and Priority Boarding (subject to availability).

If you have any queries relating to your booking and Coronavirus please refer to our COVID-19 FAQ’s or by selecting the orange COVID-19 icon on our help page.

We are currently experiencing high volumes of calls and messages. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

 

 


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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