How do I amend my booking?

You can amend your booking online if you have an account with us. 

For account users:

  • To log into your account click the sign in link at the top of the homepage.
  • Select 'My Journeys' from the menu on the left hand side and then select 'My upcoming journeys'.
  • Find the journey you wish to amend and select 'Amend' or 'Cancel' (please note, you may need to pay an amendment fee depending on your ticket type).
  • If you log into your account and do not seem to have the 'Amend/Cancel' option available once you have selected your journey, then please email our customer service team via the email button below and we will be happy to help you.

You can also amend a variety of different booking details in your online account including; where you are travelling to, your travel dates, passenger names, vehicle type and registration, if you are taking pets, and how many cabins you require. In addition to this, you can add on extras such as meals, Club Lounge, Wi-Fi and Priority Boarding (subject to availability).

If you have any queries relating to your booking and Coronavirus please refer to our COVID-19 FAQ’s or by selecting the orange COVID-19 icon on our help page.

Please also read our book with confidence page, for information about how you can amend your booking up into 2022.



Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.


If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.


Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends.