HELP CENTRE

Brexit

Am I allowed to take food into the EU with me?

Following Brexit, people travelling from Great Britain to the EU and EEA countries are unable to take certain food and plant products with them.  You Read more...

Will it take longer at border control after Brexit?

Brexit border checks All the information you need to help you prepare for travel can be found here. When you arrive at EU border control after Read more...

I’m travelling on the North Sea route, can I bring my own food with me?

We pride ourselves on offering lots of choice on our North Sea route; bars, cafes, our fantastic Brasserie à la carte restaurant and our buffet- Read more...

which pets can travel?

Dogs, cats or ferrets are allowed to travel on our ships, as long as they meet all the EU entry requirements - with the exception of our Liverpool Dublin Read more...

Will we be able to benefit from duty free shopping after Brexit?

British passengers travelling from EU countries will be able to buy and bring back duty-free alcohol and tobacco products from January 2021. This Read more...

Can I use my ID card to enter the UK?

EU, EEA and Swiss citizens can travel to the UK for holidays or short trips without needing a visa. They can cross the UK border Read more...

Do I need to get a new British Passport after Brexit?

All the information you need to help you prepare for travel after 1st January 2021 can be found here. Travel Documents:  From 1st January 2021, Read more...

How does Brexit affect travel?

All the information you need to help you prepare for travel after 1st January 2021 can be found here. Travel to the EU, Switzerland, Norway, Iceland Read more...

Where can I find information about freight?

Visit our P&O Freight website for all the latest up to date information regarding our freight services. You'll find everything from Brexit Read more...

How much duty free can I take into France?

You can still purchase the same products, as you could prior to the UK leaving the EU. Duty free tobacco and alcohol is now available to purchase if you Read more...

Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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