HELP CENTRE

Brexit

which pets can travel?

Dogs, cats or ferrets are allowed to travel on our ships, as long as they meet all the EU entry requirements - with the exception of our Liverpool Dublin Read more...

I’m travelling on the North Sea route, can I bring my own food with me?

We pride ourselves on offering lots of choice on our North Sea route; bars, cafes, our fantastic Brasserie à la carte restaurant and our buffet- Read more...

Will it take longer at border control after Brexit?

Brexit border checks All the information you need to help you prepare for travel can be found here. When you arrive at EU border control after Read more...

Can I use my ID card to enter the UK?

EU, EEA and Swiss citizens can travel to the UK for holidays or short trips without needing a visa. They can cross the UK border Read more...

Am I allowed to take food into the EU with me?

Following Brexit, people travelling from Great Britain to the EU and EEA countries are unable to take certain food and plant products with them.  You Read more...

Will we be able to benefit from duty free shopping after Brexit?

British passengers travelling from EU countries will be able to buy and bring back duty-free alcohol and tobacco products from January 2021. This Read more...

Do I need to get a new British Passport after Brexit?

All the information you need to help you prepare for travel after 1st January 2021 can be found here. Travel Documents:  From 1st January 2021, Read more...

How does Brexit affect travel?

All the information you need to help you prepare for travel after 1st January 2021 can be found here. Travel to the EU, Switzerland, Norway, Iceland Read more...

Where can I find information about freight?

Visit our P&O Freight website for all the latest up to date information regarding our freight services. You'll find everything from Brexit Read more...

Will I need to start paying for data roaming after Brexit?

The guarantee of free mobile phone roaming throughout the EU, Iceland, Liechtenstein and Norway has ended for some UK operators, therefore some mobile customers are likely to incur data roaming charges when in Europe.  Read more...

Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends.