HELP CENTRE

Brexit

Will there be any changes to border control and customs requirements?

When you arrive at EU border control British citizens may have to: show a return or onward ticket show you have enough money for your stay use separate Read more...

Will I still be able to use my current passport and European Health Insurance Card?

All the information you need to help you prepare for travel after 1st January 2021 can be found here. Travel Documents: You may need to renew your Read more...

How does Brexit affect travel?

All the information you need to help you prepare for travel after 1st January 2021 can be found here. Travel to the EU, Switzerland, Norway, Iceland Read more...

How will Brexit affect holidays?

All the information you need to help you prepare for travel after 1st January 2021 can be found here. Travel Documents:  You may need to renew your Read more...

I’m travelling on the North Sea route, can I bring my own food with me?

We pride ourselves on offering lots of choice on our North Sea route; bars, cafes, our fantastic Brasserie à la carte restaurant and our buffet- Read more...

If I am towing a trailer or caravan, will I need a separate green card for the trailer?

Yes, some EEA and EU countries require a separate Green Card as proof of insurance for your trailer, including caravans. To get two green cards you will Read more...

Will mobile phone charges increase?

This will depend on your mobile provider as the EU rules governing data and roaming charges will no longer apply. Some mobile phone providers have said Read more...

Will my European driving insurance continue to be valid?

Before travelling to Europe in your own vehicle we would advise you to check with your motor insurance provider to ensure the validity of your policy for Read more...

What are my travel rights after Brexit?

All the information you need to help you prepare for travel after 1st January 2021 can be found here. Travel to the EU, Switzerland, Norway, Iceland Read more...

Can my baby travel with a Birth Certificate?

Unfortunately not. Your baby must have a valid Passport on the Short Sea and North Sea routes. They do not require any documentation if they are Read more...

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Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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