HELP CENTRE

Will there be any changes to border control and customs requirements?

When you arrive at EU border control British citizens may have to:

  • show a return or onward ticket
  • show you have enough money for your stay
  • use separate lanes from EU, EEA and Swiss citizens when queueing

You will need to declare cash of £10,000 or more (or the equivalent in another currency) if you take it between the UK and any other country.

There may be restrictions on the ability to transport some food items into Europe from the UK.

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

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Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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