HELP CENTRE

Will mobile phone charges increase?

Check with your phone operator before you travel to the EU; The guarantee of free mobile phone roaming throughout the EU, Iceland, Liechtenstein and Norway has ended; Check with your phone operator to find out about any roaming charges you might get from 1 January 2021; A new law means that you’re protected from getting mobile data charges above £45 without you knowing; Once you reach £45, you need to opt in to spend more so that you can continue using the internet while you’re abroad. Your phone operator will tell how you can do this. For more information visit the gov.uk site.


Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 08:00 and 19:00 Monday to Friday, and 09:00 and 17:00 on weekends.