HELP CENTRE

Will it take longer at border control after Brexit?

Brexit border checks

All the information you need to help you prepare for travel can be found here.

When you arrive at EU border control after the 1st January 2021, British citizens may have too:

  • show a return or onward ticket

  • show you have enough money for your stay

  • use separate lanes from EU, EEA and Swiss citizens when queuing

You will need to declare cash of £10,000 or more (or the equivalent in another currency) if you take it between the UK and any other country. To check the guidance or obtain an online form, click here.

There are some restrictions in place on the ability to transport some food items into Europe from the UK. Find out more here.

If you are leaving or entering the UK temporarily, including on a business trip, you do not need to declare your laptop or mobile phone to customs.

Coronavirus border checks

Travelling abroad has changed since the Coronavirus pandemic please make sure you are fully updated on the entry requirements for the UK and Europe, and have the relevant paperwork to hand ready for border control. Delays may occur during peak times due to extra border control health checks.

 


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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