HELP CENTRE

which pets can travel?

Dogs, cats or ferrets are allowed to travel on our ships, as long as they meet all the EU entry requirements - with the exception of our Liverpool Dublin route where unfortunately we are not able to accept pets.

You are not able to use the existing pet passport scheme when travelling to Europe or Northern Ireland with your pet. Instead you’ll need to follow a different process in advance of travel. You should visit your vet one month before travelling as your dog, cat or ferret will require a microchip, a valid rabies vaccination and an animal health certificate.

For more information on the new animal health certificate (AHC) process and guidance about pet travel to Europe and Northern Ireland from 1st January 2021, visit the gov.uk site or our dedicated Brexit pet page.

As all pets must stay inside the vehicle during the crossing on our Dover to Calais route (except guide dogs), we’ve put together a few tips on how to make the journey as comfortable and hassle-free as possible for both you and your pet. Visit our travelling with a pet page for more details - you can select which route you are travelling on at the top of the page for route specific guidance.

If you are travelling on our Hull to Rotterdam route, pets must either be booked in to our kennels or alternatively you can select a Dog Friendly Cabin for you and your pet. Please note dogs must remain in the cabin at all times - except guide or assistance dogs. Find out all the information you need to know when travelling with your pet on our Hull to Rotterdam route here.


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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