HELP CENTRE

Can I use my ID card to enter the UK?

EU, EEA and Swiss citizens can travel to the UK for holidays or short trips without needing a visa. They can cross the UK border using a valid passport which should be valid for the whole time they are in the UK.

 

CHANGES TO TRAVELLING TO THE UK USING EU, EEA AND SWISS ID CARDS

You will not be able to use an EUEEA or Swiss national ID card to enter the UK from 1 October 2021 unless you:

In these cases, you can continue to use your national ID card to enter the UK until at least 31 December 2025.

British citizens can continue to use a Gibraltar identity card to travel to the UK.

Irish citizens can continue to use a passport card to travel to the UK.

You must have the correct documents to show at the UK border if you’re travelling to the UK

 

DO YOU LIVE IN THE UK?

From 30 June, EU, EEA and Swiss citizens living in the UK with settled or pre-settled status may be asked to provide proof when entering the UK.

You can generate a code here (https://www.gov.uk/view-prove-immigration-status) , which you may need to show to UK Border Force officers. This code will confirm your immigration status.

If you’re an EU, EEA or Swiss citizen only visiting the UK, you can find out more here.

 

CHANGES AT PASSPORT CONTROL

If you’re an EU, EEA or Swiss citizen only visiting the UK, you’ll need to bring your passport from 01 October 2021.

But if you live in the UK and have settled or pre-settled status, you can continue using your national ID card until 31 December 2025. Find out more here. (https://www.gov.uk/guidance/visiting-the-uk-as-an-eu-eea-or-swiss-citizen)

For more information about travelling after Brexit, please take a look at our dedicated Brexit pages.


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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