HELP CENTRE

COVID-19

What are the current travel restrictions?

Find all the latest Coronavirus travel updates regarding travel restrictions, entry requirements and testing. Read more...

How do I redeem my credit note?

For any one who has received an e-voucher ('Credit Voucher') in their online Wallet, this credit can be redeemed online on our website. If Read more...

What are the refund/exchange policies in light of the current situation?

Covid-19 For all future bookings, you can rest assured that we are waiving all amendment fees for 2022 travel (up to 30th December 2022), so you Read more...

Do I need to wear a mask on the ferry

Updated February 15th 2022 The legal requirement to wear a face covering in England no longer applies. However, the government suggests that you continue Read more...

Essential information to enter the UK

Updated 17/03/2022 From 4am, Friday 18th March, all remaining forms, quarantining and tests will be stopped for both fully vaccinated and unvaccinated Read more...

Can I amend my travel dates?

To give you greater flexibility and peace of mind during the uncertainty caused by Coronavirus (COVID 19), our customers will be able to amend their Read more...

What Covid-19 testing do I need to have to travel to the Netherlands?

Netherlands update 23/03/22From 23 March all travellers from the UK to the Netherlands will not require a negative pre-departure test for travel to the Read more...

Do I need to take a covid test to travel?

01/08/2022: France entry requirements updated. From 1 August 2022, all COVID-19 travel restrictions for travellers to France have been lifted.   Read more...

I am fully vaccinated, what do I need to do to enter England?

Latest update 22/02/2022: From 4am on 11 February, all testing requirements will be removed for eligible fully vaccinated arrivals, with only a Passenger Read more...

Coronavirus

France update: From 1 August 2022, all COVID-19 travel restrictions for travellers to France have been lifted.   Find out more about all the new Read more...

Our phone lines are currently very busy

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.