HELP CENTRE

COVID-19

What are the current travel restrictions?

Find all the latest Coronavirus travel updates regarding travel restrictions, entry requirements and testing. Read more...

Do I need to take a covid test to travel?

From 4am, Monday 19th July, the government will no longer recommend against travel to amber list countries. Fully vaccinated passengers returning to Read more...

What are the refund/exchange policies in light of the current situation?

Updated 29/06/2021 If you're unsure about your travel plans for any reason, rest assured, we’ll keep the cost of your ticket as a credit voucher Read more...

What Covid-19 testing do I need to have to travel to the Netherlands?

As the UK are classified as a very high-risk country by the Dutch Government, therefore travellers from the UK are currently not permitted entry in Read more...

Can I amend my travel dates?

To give you greater flexibility and peace of mind during the uncertainty caused by Coronavirus (COVID 19), our customers will be able to amend their Read more...

If I have had my Coronavirus (Covid19) vaccines can I travel to France?

Latest update 19th June 2021: New measures will apply to travellers from the UK to France   Requirements for unvaccinated passengers: Arrivals from Read more...

Coronavirus

If you have any queries relating to Coronavirus please refer to our COVID-19 FAQ’s listed on our Coronavirus information page. Where can I find Read more...

How do I redeem my credit note?

For any one who has received an e-voucher ('Credit Voucher') in their online Wallet can redeem their credit online  If you haven't Read more...

What service changes are currently being made to the Hull to Rotterdam route?

Hull to Rotterdam We currently expect to be able to keep running a full schedule. Before you travel, please read the latest information from the Read more...

What are the red, amber and green list rules for travel?

Find out about the red, amber and green list rules for entering England. Read more...

Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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