HELP CENTRE

COVID-19

Do I need to take a covid test to travel?

From 4am, Monday 4th October, new rules will apply for entering England. What you must do depends on whether you qualify as fully vaccinated under Read more...

What are the current travel restrictions?

Find all the latest Coronavirus travel updates regarding travel restrictions, entry requirements and testing. Read more...

What Covid-19 testing do I need to have to travel to the Netherlands?

The Dutch authorities currently classify the UK as a ‘very high risk country’. This means that fully vaccinated UK nationals, who can provide Read more...

When are your Mini Cruises resuming?

*Mini Cruises are currently suspended* Please note that Mini Cruises are currently suspended, due to travel restrictions and covid-19. We are continuing Read more...

Essential information to enter the UK

Essential information to enter England from overseas Fill in your passenger locator form up to 48 hours before arrival. You must declare all countries you Read more...

If I have had my Coronavirus (Covid19) vaccines can I travel to France?

Latest update 7th September 2021: New measures will apply to travellers from the UK to France. France update from Sunday 8 August If you arrive in Read more...

What are the refund/exchange policies in light of the current situation?

Updated 29/06/2021 If you're unsure about your travel plans for any reason, rest assured, we’ll keep the cost of your ticket as a credit voucher Read more...

How do I redeem my credit note?

For any one who has received an e-voucher ('Credit Voucher') in their online Wallet can redeem their credit online  If you haven't Read more...

What service changes are currently being made to the Hull to Rotterdam route?

Hull to Rotterdam We currently expect to be able to keep running a full schedule. Before you travel, please read the latest information from the Read more...

What are the red, amber and green list rules for travel?

Find out about the red, amber and green list rules for entering England. Read more...

Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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