HELP CENTRE

COVID-19

What are the current travel restrictions?

Find all the latest Coronavirus travel updates regarding travel restrictions, entry requirements and testing. Read more...

Essential information to enter the UK

Updated 17/03/2022 From 4am, Friday 18th March, all remaining forms, quarantining and tests will be stopped for both fully vaccinated and unvaccinated Read more...

Can I amend my travel dates?

To give you greater flexibility and peace of mind during the uncertainty caused by Coronavirus (COVID 19), our customers will be able to amend their Read more...

What are the refund/exchange policies in light of the current situation?

Covid-19 For all future bookings, you can rest assured that we are waiving all amendment fees for 2022 travel (up to 30th December 2022), so you Read more...

How do I redeem my credit note?

For any one who has received an e-voucher ('Credit Voucher') in their online Wallet, this credit can be redeemed online on our website. If Read more...

Coronavirus

France update: From 1 August 2022, all COVID-19 travel restrictions for travellers to France have been lifted.   Find out more about all the new Read more...

Do I need to wear a mask on the ferry

Updated February 15th 2022 The legal requirement to wear a face covering in England no longer applies. However, the government suggests that you continue Read more...

Do I need a Covid test to travel to Northern Ireland?

Latest update: February 2022A Common Travel Area (CTA) exists between the UK (including Northern Ireland), the Channel Islands, the Isle of Man and Read more...

Do I need to take a test if I am going on a Day Trip?

Updated 10/02/2022 Current entry rules for the UK mean you will need to follow testing requirements if you are not fully vaccinated to enter the UK even Read more...

Do I need to take a covid test to travel?

01/08/2022: France entry requirements updated. From 1 August 2022, all COVID-19 travel restrictions for travellers to France have been lifted.   Read more...

Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends.