HELP CENTRE

COVID-19

What are the current travel restrictions?

Dover / Calais An optimised schedule is in place for accompanied freight and essential passenger travel Foot Passenger travel suspended until Read more...

What are the refund/exchange policies in light of the current situation?

Updated 05/01/2021 Where passenger services are cancelled due to border/route closures all ticket types will be eligible for a refund. The current UK Read more...

How do I redeem my credit note?

How To Redeem Your Credit Note You can redeem your credit note, by completing a form on our website. Travel must be completed by 31st December 2021. How Read more...

What are your refund options for bookings in January/February

Updated 05/01/2021  Where passenger services are cancelled due to border/route closures all ticket types will be eligible for a refund. The Read more...

Do I need to take a covid test to travel?

The requirements for each P&O ferries destination can be found below: England: Coronavirus (COVID-19): testing for people travelling to Read more...

Can I amend my travel dates?

To give you greater flexibility and peace of mind during the uncertainty caused by Coronavirus (COVID 19), our customers will be able to amend their Read more...

What service changes are currently being made to the Hull to Rotterdam route?

Hull to Rotterdam We currently expect to be able to keep running a full schedule. Before you travel, please read the latest information from the Read more...

Does a funeral count as essential travel?

Yes, travelling for a funeral counts as essential travel for immediate family only. Please make your booking online. Before you travel, please read the Read more...

What are you doing on board in light of Coronavirus?

Before you travel, please read the latest information from the government on travelling during the Covid-19 pandemic. All hand sanitiser stations are Read more...

Will I need to carry a copy of the locator form?

UK Yes, you will need to complete a Passenger Health Locator form when travelling to the UK. You can submit the form any time in the 48 Read more...

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

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Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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