HELP CENTRE

COVID-19

What are the current travel restrictions?

Find all the latest Coronavirus travel updates regarding travel restrictions, entry requirements and testing. Read more...

Do I need to take a covid test to travel?

31/03/2022: France entry requirements updated. From the 31st March 2022, for fully vaccinated passengers, only a proof of vaccination is needed to travel. Read more...

How do I redeem my credit note?

For any one who has received an e-voucher ('Credit Voucher') in their online Wallet, this credit can be redeemed online on our website. If Read more...

What are the refund/exchange policies in light of the current situation?

Covid-19 For all future bookings, you can rest assured that we are waiving all amendment fees for 2022 travel (up to 30th December 2022), so you Read more...

What Covid-19 testing do I need to have to travel to the Netherlands?

Netherlands update 23/03/22From 23 March all travellers from the UK to the Netherlands will not require a negative pre-departure test for travel to the Read more...

Essential information to enter the UK

Updated 17/03/2022 From 4am, Friday 18th March, all remaining forms, quarantining and tests will be stopped for both fully vaccinated and unvaccinated Read more...

Coronavirus

31/03/2022: France entry requirements updated. From the 31st March 2022, sworn statements have been dropped for both vaccinated and non vaccinated Read more...

I am fully vaccinated, what do I need to do to enter England?

Latest update 22/02/2022: From 4am on 11 February, all testing requirements will be removed for eligible fully vaccinated arrivals, with only a Passenger Read more...

How safe is it to travel with P&O Ferries? I am due to travel in the near future, will you still be sailing?

Our services are now all sailing to a full optimised schedule. For service information by route, please visit our service update page or  Read more...

What service changes are currently being made to the Hull to Rotterdam route?

Hull to Rotterdam We currently expect to be able to keep running a full schedule. Before you travel, please read the latest information from the Read more...

Our phone lines are currently very busy

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

View details

Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

View details
View service information