HELP CENTRE

COVID-19

What are the refund/exchange policies in light of the current situation?

Updated 05/01/2021 Where passenger services are cancelled due to border/route closures all ticket types will be eligible for a refund. The current UK Read more...

What are the current travel restrictions?

Dover / Calais An optimised schedule is in place for accompanied freight and essential passenger travel Foot Passenger travel suspended until Read more...

Do I need to take a covid test to travel?

The requirements for each P&O ferries destination can be found below: England: Coronavirus (COVID-19): testing for people travelling to Read more...

How do I redeem my credit note?

How To Redeem Your Credit Note You can redeem your credit note, by completing a form on our website. Travel must be completed by 30th September 2022. Read more...

Can I amend my travel dates?

To give you greater flexibility and peace of mind during the uncertainty caused by Coronavirus (COVID 19), our customers will be able to amend their Read more...

Coronavirus

If you have any queries relating to Coronavirus please refer to our COVID-19 FAQ’s listed on our Coronavirus information page. Where can I find Read more...

What are your refund options for bookings in March?

Updated 05/03/2021  Where passenger services are cancelled due to border/route closures all ticket types will be eligible for a refund. The Read more...

What Covid-19 testing do I need to have to travel to the Netherlands?

From 00:01 on Tuesday 19th January, everyone (including freight drivers) travelling to the Netherlands via ferry will be required to take a rapid antigen Read more...

What service changes are currently being made to the Hull to Rotterdam route?

Hull to Rotterdam We currently expect to be able to keep running a full schedule. Before you travel, please read the latest information from the Read more...

Does a funeral count as essential travel?

Yes, travelling for a funeral counts as essential travel for immediate family only. Please make your booking online. Before you travel, please read the Read more...

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P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

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Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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