What are the refund/exchange policies in light of the current situation?


For all future bookings, you can rest assured that we are waiving all amendment fees for 2022 travel (up to 30th December 2022), so you can Book with Confidence.

Where passenger services are cancelled/route closed, all ticket types will be eligible for a refund.

While we understand the continued uncertainty around the situation, we can only refund those with non-refundable tickets if we cancel our services, or if we are stopped from running our passenger services (e.g a government authority says we cannot run our services) or if a country is on the current UK 'banned travel' red list.

We continue to follow government and maritime legislation and while we may not be able to refund you, your travel insurance or credit card provider may have other rights to refund you could consider.

Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.


If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.


Contact our call centre on: 01304 44 88 88.

Opening times:

Monday - Friday - 08:00 - 18:00

Saturday - Sunday - 09:00 - 17:00.