HELP CENTRE

What are the refund/exchange policies in light of the current situation?

Whether or not a passenger is refunded depends on the type of ticket and the terms and conditions that apply.

While we understand the uncertainty around the situation, we can only refund those with non-refundable tickets if we cancel our services, or if we are stopped from running our freight or passenger services (e.g a government authority says we cannot run our services).

The Foreign & Commonwealth Office currently advises British nationals against all but essential international travel. Travel to some countries and territories is currently exempted.

This advice is being kept under constant review but we are currently, and expect to continue running our freight and passenger services as a vital part of European transport and logistics.

Customers will be able to amend their travel dates without incurring an amendment fee. This is applicable to both new and existing bookings. Please note that the difference in ticket price still applies. 

Alternatively for travel booked to depart before (and including) 15th November 2020, we will hold your ticket price as a credit against future travel (valid for 13 months from the date of travel).

Our online form is located on our Claim Your Credit Note page. We will email you within the next 28 days, to confirm that your credit has been activated, and confirm how to re-book in the future.

We continue to follow government and maritime guidelines, and can therefore only refer you to your travel insurance for any other rights to refund.

 

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If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

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Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

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