HELP CENTRE

What are you doing on board in light of Coronavirus?

Before you travel, please read the latest information from the government on travelling during the Covid-19 pandemic.

  • All hand sanitiser stations are topped up and working effectively

  • All handwashing and drying facilities are in good working order

  • A focus on sanitising all hand contact areas, including (but not limited to) light switches, door handles, and table tops

  • Ship’s air circulation system will be on 100% fresh air where possible

  • No unwrapped food items, e.g. sugar cubes, to be available

  • Posters on board to highlight best hygiene practices

Our phone lines are currently very busy

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.