HELP CENTRE

What are you doing on board in light of Coronavirus?

Before you travel, please read the latest information from the government on travelling during the Covid-19 pandemic.

  • All hand sanitiser stations are topped up and working effectively

  • All handwashing and drying facilities are in good working order

  • A focus on sanitising all hand contact areas, including (but not limited to) light switches, door handles, and table tops

  • Ship’s air circulation system will be on 100% fresh air where possible

  • No unwrapped food items, e.g. sugar cubes, to be available

  • Posters on board to highlight best hygiene practices
  • You can help us by making sure that you're observing social distancing of 2m when on board our ships. And also following the on board signage to help guide you around our ships. We are limiting the number of people allowed on board to give people the maximum space on board. 

Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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