HELP CENTRE

What are the current travel restrictions?

31/03/2022: France entry requirements updated.

From the 31st March 2022, sworn statements have been dropped for both vaccinated and non vaccinated passengers. For fully vaccinated passengers, only a proof of vaccination is needed to travel. Travellers from the UK aged 12 years and over who are not fully vaccinated need only to provide a negative PCR test result taken within 72 hours or an antigen test result taken within 48 hours pre-departure. Find out more about all the new entry requirements for France by visiting our Travel Restrictions for France page.
 
23/03/22: Netherlands update
From 23 March all travellers from the UK to the Netherlands will not require a negative pre-departure test for travel to the Netherlands, regardless of their vaccination status. Travellers who are not vaccinated and who do not meet requirements of an EU entry ban exemption category, are still not allowed to enter the Netherlands from the UK.

17/03/2022: England entry requirements updated.

Passengers will no longer need to take a test regardless of vaccination status, and will no longer need to fill in a Passenger Locator Form. For more information view the gov.uk site or the Essential Information for the UK


Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on: 01304 44 88 88.

Opening times:

Monday - Friday - 08:00 - 18:00

Saturday - Sunday - 09:00 - 17:00.