HELP CENTRE

What are the current travel restrictions?

Latest update 4th October 2021:

From 4am, 4th October, new rules for entry into England will apply. What you will need to do to enter England from abroad will depend on your vaccination status and where you have been in the 10 days prior to your arrival into the UK. Find out more below or by visiting the gov.uk site.

Essential information to enter the UK

Travelling to the England from another country during coronavirus

Fill in your passenger locator form up to 48 hours before arrival. You must declare all countries you have visited or transited through in the 10 days prior to your arrival on your passenger locator form. All passengers must complete a passenger locator form before you travel to England.

Before departure check the list of red countries, as the list can change regularly.

Red list passengers (including passengers who are fully vaccinated)

  1. Provide proof of a negative COVID-19 test taken within 3 days of departure to the UK

  2. Book a managed quarantine package

  3. Complete a passenger locator form

You can only enter if you are a British or Irish National, or you have residence rights in the UK. You must enter through a designated port and quarantine in a government approved hotel for 10 days.

Unvaccinated passengers or passengers vaccinated with unauthorised vaccines

  1. Provide proof of a negative COVID-19 test taken within 3 days of departure to the UK

  2. Book tests for day 2 and 8

  3. Complete a passenger locator form

  4. Make plans to self-quarantine in private accommodation for 10 full days after arrival (or full duration of stay if less than 10 days)

Fully vaccinated passengers

  1. Book a test for day 2

  2. Complete a passenger locator form

  3. Have evidence of your vaccination status with you during travel

Find out more by visiting our Essential Travel Information page or by visiting the gov.uk site.

For those who need to quarantine. You may be able to end quarantine early if you pay for a private COVID-19 test through the Test to Release scheme.

Route Information

Dover / Calais
An optimised schedule is in place for accompanied freight and passenger travel with reduced facilities onboard.
Foot Passenger travel suspended until further notice.
Changes to the schedule may be made at short notice, to reflect demand.

Dover to Calais: 
Travellers from the United Kingdom wishing to travel to France must respect the obligatory sanitary measures in place.

  • If you are already fully vaccinated, you must present the following documents:

   1 - Proof of vaccination (i.e. 2 weeks after the second injection for Pfizer, Moderna and AstraZeneca vaccines; 4 weeks after the only injection for the Johnson&Johnson vaccine or 2 weeks after the only injection for people previously infected with Covid);

   2 - Sworn statement’ (déclaration sur l’honneur) which can be found under section 2.2 on the amber tab

  • If you are not fully vaccinated, travel is only allowed for essential reasons and you must present the following documents:

    1 - Proof of a negative PCR test within the last 24 hours or proof of an antigenic test within the last 48 hours;
    2 -
Sworn statement’ (déclaration sur l’honneur) which can be found under section 2.2 on the amber tab

    3 - International Travel Certificate Section 2.1 on Amber tab

    4 - Travellers who are not fully vaccinated will need to self-isolate for 7 days after arrival, then take another PCR test following this period of self-isolation.

Upon arrival, antigenic tests may be randomly performed. For more information, please refer to the website of the French Consulate in London: https://uk.ambafrance.org/A-compter-du-9-juin-Strategie-de-reouverture-des-frontieres

The French government have provided information on how to prove your vaccination status. See guidance on demonstrating your vaccination status through the NHS.

Children aged 12 years old or over who are not fully vaccinated and travelling with a fully vaccinated adult are required to present a negative test result (PCR or antigen). However, they do not need to provide an essential reason for travel, nor do they need to self-isolate on arrival.

Children aged 12 years old or over who are unvaccinated and travelling alone are subject to the same conditions adults who are not fully vaccinated. Children aged 11 years old or younger do not need to present a negative test result to travel.

Calais to Dover: 

Please refer to the Essential Travel Information noted above for current entry requirements into England or visit our Essential Travel Information page for full details.

Latest French Travel advice: France travel advice 

 

Larne / Cairnryan
A full schedule is in place for all travel - there is no requirement for Covid-19 testing on this route
Changes to the schedule may be made at short notice, to reflect demand

Please check criteria for essential travel using the links below: 

Northern Ireland restrictions: https://www.nidirect.gov.uk/articles/coronavirus-covid-19-regulations-guidance-what-restrictions-mean-you
Scotland lockdown: Scotland in lockdown - gov.scot (www.gov.scot)

 

Hull / Rotterdam
All services operating to published schedule.

Before you travel, check the ‘Entry requirements’ section for the Netherlands’ current entry restrictions and requirements. These have been subject to change with little warning. 

Travellers from the UK are not permitted to enter the Netherlands, unless they are fully vaccinated, as the UK is currently classed as a 'very high risk' country. The borders are open for essential travel only to unvaccinated passengers - with some exemptions, please check before travelling.

Current Entry Requirements 17/09/2021

Testing Requirements

Testing requirements depend on the category of the country that you are travelling from. The Netherlands classifies the UK as a very high risk country.

As of 8 August, travellers aged 12 and over arriving in the Netherlands from the UK via airplane, ferry, passenger car, train or bus must follow one of the following options (regardless of vaccination status):

PCR negative test result (taken no more than 48 hours before departure)

Or,

Antigen negative test result (taken no more than 24 hours before depart

These requirements also apply to travellers who are fully vaccinated.

If you are travelling via France or Belgium, check FCDO Travel Advice for those countries, as testing requirements and validity differ.

Travellers arriving from a country on the safe list, are exempt from testing. The Dutch government’s website also outlines certain criteria for exemptions for those who have a proof of vaccination or proof of recovery (requirements differ for EU and non-EU arrivals), travelling from high-risk countries. Further information on testing requirements is detailed on the Dutch government’s website.

The test requirements do not replace the requirement to self-isolate for 10 days upon arrival (see below), except for limited exemption categories.

Quarantine requirements 

The rules on self-quarantining for people travelling to the Netherlands will change as of the 22nd September. Fully vaccinated travellers from the United States, the United Kingdom and other very high-risk areas no longer have to self-quarantine on arrival in the Netherlands.

Mandatory quarantine will still apply for unvaccinated passengers from the UK travelling for essential purposes. Mandatory self-quarantine of 10 days applies to travellers aged 13 and over arriving in the Netherlands from the UK. There is an option to test and release after 5 days. Children aged 12 or under are exempt from the mandatory quarantine.

Travellers arriving from the UK (including the UK from 00:01 on Tuesday 15 June) not adhering to the self-quarantine requirements, may be fined €339. If you travel to the Netherlands from a country that is on the very high-risk list, you need a completed quarantine declaration form in addition to the required test result(s) and health declaration in case of travel by airplane. Not having this form may result in a €95 fine. Upon arrival at your home address or accommodation, you must stay there in quarantine for 10 days. You must also be reachable on the phone number you provided: officials will check. If you do not open the door or answer the phone you may be fined €339. The mandatory guidance applies to travellers arriving by all means of transportation. All information on mandatory quarantine, including exemptions, can be found here.

 

Rotterdam to Hull: 

Please refer to the Essential Travel Information noted above for current entry requirements into England or visit our Essential Travel Information page for full details.

Find out more about what you’ll need to do before you leave for the UK because of coronavirus.

Latest Netherlands Government advice: Netherlands travel advice
https://www.government.nl/topics/coronavirus-covid-19/visiting-the-netherlands-from-abroad

 

Liverpool / Dublin
All services operating to published schedule for all freight and essential passenger travel
Liverpool to Dublin: 

All passengers aged 7 and over arriving into Ireland are required to have evidence (email, text or document) of a negative result from a pre-departure COVID-19 PCR test taken up to 72 hours prior to their arrival in Ireland. 

All international arrivals must enter a mandatory 10 day quarantine at the address specified on their passenger locator form. This now includes international passengers arriving via Northern Ireland.

Passengers are required to present evidence of a negative result at point of boarding and will be denied boarding if they cannot produce such evidence. Passengers may be subject to prosecution, resulting in fines of up to €2,500, six months in prison or both, if they arrive in Ireland without evidence of a negative result from a PCR Covid-19 test or a valid exemption. Immigration officers will be checking passengers on arrival to Ireland.

If fully vaccinated the period of quarantine may end if the person receives a negative/not detected result after day 5, all other passengers must continue to isolate for a total of 14 days and take a further test on/after day 10 How to get tested - HSE.ie
Further information in relation to this requirement along with the associated public health advice can be found here: https://www.gov.ie/en/publication/b4020-travelling-to-ireland-during-the-covid-19-pandemic/   

 

Dublin to Liverpool: 

You do not need to take a COVID-19 test or quarantine on arrival in England if you are travelling within the UK, Ireland, the Channel Islands and the Isle of Man, (the Common Travel Area), and you have not been outside of the Common Travel Area in the previous 10 days.

Additional Advice

For guidance on how to change your booking for any of our routes as a result of these changes please see: Credit Note Future Travel

This advice is being kept under constant review; and where passenger services are cancelled due to border/route closures all ticket types will be eligible for a refund.

The full UK Government approved list of private test providers (both PCR & Lateral Flow/Antigen) can be found here: https://www.gov.uk/government/publications/list-of-private-providers-of-coronavirus-testing/list-of-private-providers-of-coronavirus-testing 

Please note: NHS Tests will not be accepted in any port and can only be used for people presenting genuine symptoms of Covid-19.


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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