HELP CENTRE

Will I need to carry a copy of the locator form?

Yes, you must complete a passenger locator form online before you arrive in the UK. These are mandatory and you will be asked to provide proof of completion at border controls and check in.

You must complete the form even if you are only transiting through the UK.

You can submit the form any time in the 48 hours before you arrive in the UK.

After you complete the form you will receive a QR code via email. You can print this out or show it on your phone as proof of completion. For more details visit the gov.uk site here.

You’ll need to show your form when you pass through security and check in to travel to board your ferry to the UK. 

Failure to comply with the above measures is a criminal offence and you could be fined. Boarding can be refused by the carrier if the above conditions are not met.

 

How to complete the passenger locator form

To complete the passenger locator form you will need:

  • your passport details or the travel document you’ll use when you arrive at the UK border.
  • your travel details, including times and dates.
  • the address where you will stay in the UK (if applicable).
  • booking reference numbers for any COVID-19 tests you must take after arriving in the UK.
  • the invoice number for your quarantine hotel booking if you need one.

Please note: We have been advised that ferry passengers should input 'N/A' in to the 'Ferry Number' field on the passenger locator form.

Belgium

If you plan to travel to Belgium to stay for more than 48 hours, or return to Belgium after a stay of more than 48 hours abroad, you must complete a passenger locator form. This form will be a legal requirement for all travellers from 1 August 2020, for more information visit the Foreign Office website.

Ireland

Arriving passengers to Ireland are required to complete a Public Health Passenger Locator Form (PLF). The Passenger Locator Form and further information is available from www.gov.ie. This applies to all passengers, regardless of country of citizenship (i.e. including Irish citizens). The information on the Passenger Locator Form may be used for the purpose of contact tracing in case you, or another person you have been in contact with, becomes symptomatic for COVID-19. All passengers arriving to Ireland from non-Green listed countries (Travel Advice) are expected to restrict their movements for 14 days on entry into the State (Restricted Movement). The information provided on the Passenger Locator Form will be used for the purpose of contacting you during the 14 days following your arrival in Ireland to verify that you are staying where you said you would. The public health measures that apply to all of the population in Ireland, will also apply to all arriving passengers, and can be found on www.gov.ie.


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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