HELP CENTRE

How do I redeem my credit note?

How To Redeem Your Credit Note

You can redeem your credit note, by completing a form on our website. Travel must be completed by 31st December 2021.

How To Claim A Credit Note For Future Travel

While we understand the uncertainty around the situation, we are currently, and expect to continue, running our services as a vital part of European transport and logistics.

We will hold the price of your ticket as a credit against a future booking of the same ticket type (you can rebook and future travel (using the credit) must be completed by 31 December 2021). For travel up to and including 31st January 2021 you can claim this via our online form here.

We will email you within the next 28 days to confirm that your credit has been activated, and confirm how to re-book in the future.

We continue to follow government and maritime guidelines, and can therefore only refer you to your travel insurance for any other rights to refund.

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

Contact form

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Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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