HELP CENTRE

How do I redeem my credit note?

For any one who has received an e-voucher ('Credit Voucher') in their online Wallet can redeem their credit online 

If you haven't yet received an email from us advising that your booking had been replaced with an online credit voucher, you can redeem your credit note by calling us with your original booking reference:

Our numbers:

UK: 01304 44 88 88

France: 03 66 74 03 25

Germany: 0621 3790 9035

Netherlands: 010 714 5464

Belgium: 02 808 50 20

Ireland: 01 686 9467

Travel must be completed by 30th September 2022.

How To Claim A Credit Note For Future Travel

While we understand the continued uncertainty around the UK Traffic Light (Red, Amber, Green System, we expect to continue, running our services as a vital part of European transport and logistics.

If you cannot travel due to travel restrictions, we will hold the price of your ticket as a credit against a future booking of the same ticket type (you can rebook and future travel (using the credit) must be completed by 30th September 2022). For travel on any of our routes, up to and including 16th July you can claim this via our online form here.

We will email you within the next 28 days to confirm that your credit has been activated, and confirm how to re-book in the future.

We continue to follow government and maritime guidelines, and can therefore only refer you to your travel insurance for any other rights to refund.


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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