How To Redeem Your Credit Note

You can redeem your credit note, by completing a form on our website. Travel must be completed by 31st December 2021.

How To Claim A Credit Note For Future Travel

While we understand the uncertainty around the situation, we are currently, and expect to continue, running our services as a vital part of European transport and logistics.

We will hold the price of your ticket as a credit against a future booking of the same ticket type (you can rebook and future travel (using the credit) must be completed by 31 December 2021). For travel up to and including 31st January 2021 you can claim this via our online form here.

We will email you within the next 28 days to confirm that your credit has been activated, and confirm how to re-book in the future.

We continue to follow government and maritime guidelines, and can therefore only refer you to your travel insurance for any other rights to refund.