HELP CENTRE

What are you doing to keep customers safe onboard

OUR SAFETY PLEDGE: At P&O Ferries, our customers are the most important part of our business.

This is why, during these unprecedented times, we want you to know what we are doing to make your journey as enjoyable as possible.

We are committed to delivering the highest standards of health and safety throughout all of our operations, so you can continue to enjoy exceptional service in a safe environment. We have reduced passenger numbers on all our sailings, making it easy to enjoy the freedom and space onboard whilst observing social distancing. We have trained all of our staff to adhere to COVID-19 protocols, and will provide local government advice and any health declarations you will need for your journey.

For more information on our customer charter and the steps we are taking to help keep you safe, download a copy of our customer charter here or visit our dedicated page.

From all of us at P&O Ferries, we wish you a safe journey.

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Our friendly team are on hand to answer any questions you may have or to help you with your booking.

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If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

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Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

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Service information

For the latest information on your sailing please visit our sailing update page.

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Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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