HELP CENTRE

What are you doing to keep customers safe onboard

OUR SAFETY PLEDGE: At P&O Ferries, our customers are the most important part of our business.

This is why, during these unprecedented times, we want you to know what we are doing to make your journey as enjoyable as possible.

We are committed to delivering the highest standards of health and safety throughout all of our operations, so you can continue to enjoy exceptional service in a safe environment. We have reduced passenger numbers on all our sailings, making it easy to enjoy the freedom and space onboard whilst observing social distancing. We have trained all of our staff to adhere to COVID-19 protocols, and will provide local government advice and any health declarations you will need for your journey.

For more information on our customer charter and the steps we are taking to help keep you safe, download a copy of our customer charter here or visit our dedicated page.

From all of us at P&O Ferries, we wish you a safe journey.


Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends.