HELP CENTRE

What are you doing to keep customers safe onboard

OUR SAFETY PLEDGE: At P&O Ferries, our customers are the most important part of our business.

This is why, during these unprecedented times, we want you to know what we are doing to make your journey as enjoyable as possible.

We are committed to delivering the highest standards of health and safety throughout all of our operations, so you can continue to enjoy exceptional service in a safe environment. We have reduced passenger numbers on all our sailings, making it easy to enjoy the freedom and space onboard whilst observing social distancing. We have trained all of our staff to adhere to COVID-19 protocols, and will provide local government advice and any health declarations you will need for your journey.

For more information on our customer charter and the steps we are taking to help keep you safe, download a copy of our customer charter here or visit our dedicated page.

From all of us at P&O Ferries, we wish you a safe journey.


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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