HELP CENTRE

Do I need to wear a mask on the ferry

Updated February 15th 2022

The legal requirement to wear a face covering in England no longer applies. However, the government suggests that you continue to wear a face covering in crowded and enclosed spaces where you may come into contact with people you do not normally meet.

  • A face covering is a covering of any type which covers your nose and mouth.
  • It is important to wash or sanitise your hands before and after touching your face covering.
  • For further information on face coverings please visit the government advice site.

Travel updates for all our routes can be found on our Coronavirus hub page.

France
Face masks are mandatory in all enclosed public spaces. The use of face masks is mandatory in some city centres. Please check local guidance for more information. Across France, masks are still compulsory in large gatherings, queues, markets and stadiums.

Wearing masks on public transport is compulsory for all users aged 11 and over, with fines for those who are not compliant. Masks are also compulsory in taxis and private hire vehicles without a plexiglass screen.

Netherlands update 05/11/21

From 6th November 2021, wearing a face mask in indoor public spaces will be compulsory in the Netherlands. People aged 13 and over must wear a face mask in all indoor public spaces. This includes in shops, on public transport, and in educational institutions. You are also advised to wear a face mask in outdoor spaces where it is difficult to stay 1.5 metres apart.


Our phone lines are currently very busy

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.