HELP CENTRE

Do I need to wear a mask on the ferry

It is a legal requirement that you wear a face covering on public transport in the UK - this include ferries. All passengers (unless exempt for health, age or equality reasons) are required to wear a face covering on board all our vessels and whilst travelling through terminals, as per the mandatory government requirements issued below.

  • You must wear a face covering when travelling on a ferry in England.
  • You must also wear a face covering at ports and terminals used by vessels providing a public transport service.
  • If you do not wear a face covering in these settings you will be breaking the law and could be fined.
  • A face covering is a covering of any type which covers your nose and mouth.
  • Face coverings are not a substitute for maintaining social distancing and good hand hygiene.
  • It is important to wash or sanitise your hands before and after touching your face covering.
  • For further information on face coverings please visit the government advice site.

Travel updates for all our routes can be found on our Coronavirus hub page.


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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