HELP CENTRE

Can I transit through France / The Netherlands and avoid quarantine?

Transit exemptions only apply to air travel, when changing flights 'in airport'.  Where possible current advice is to travel directly to your destination.

If you are travelling in a private vehicle, there are no transit emptions for travel by ferry in a private car, or by foot. This applies whether you stop in the country or territory or not

You need to follow the rules for the highest risk country or territory that you have been in or passed through in the previous 10 days as the ferry classes as a transit stop and declare all countries on all relevant paperwork/passenger locator forms. 

In particular, if you are travelling to England in a private vehicle, the rules of the countries and territories you drive through apply. For example, if you leave a green list country but drive through an amber list country such as France or the Netherlands, then you must follow the amber list rules when you arrive in England even if you did not stop in that Amber list country other than to board the ferry.

This applies whether you stop in the country or territory or not. You also need to record the countries and territories you drive through on your passenger locator form


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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