HELP CENTRE

What is a transit stop?

When you arrive in England you need to follow the rules for the highest risk country or territory that you have been in or passed through in the previous 10 days. That can include transit stops. Information on the new red, amber, green lists can be found here.

 

Private vehicles or coaches travelling through amber or red list countries and territories

If you are travelling to England in a private vehicle, the rules of the countries and territories you drive through apply. For example, if you drive through an amber list country, then you must follow the amber list rules when you arrive in England.

This applies whether you stop in the country or territory or not. You need to record the countries and territories you drive through on your passenger locator form.

 

Transit Stops

A transit stop is a stop where passengers can get on or off the same part of the transport in which you are travelling. It can apply to ships, trains or flights. Your ticket should show if a stop is a transit stop.

The rules of a country or territory that you make a transit stop in could apply if:

  • new passengers get on and are able to mix with you

  • you or other passengers get off the transport you are on and mix with other people, then get on again

Making a transit stop would not affect what you have to do on arrival in England if, during the stop:

  • no new passengers, who are able to mix with you, get on

  • no-one on-board gets off and mixes with people outside

  • passengers get off but do not get back on

 

Travel information and Covid-19 updates for all our routes can be found on our Coronavirus hub page.


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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